Christina Brochtrup
Tampa,FL
Summary
Experienced with guest relations, ensuring high standards of service and satisfaction. Utilizes strong organizational skills to manage daily operations smoothly. Knowledge of luxury hospitality practices and proven ability to lead and motivate teams effectively.
Overview
7
7
years of professional experience
Work History
Lead Concierge/ Business Office Assistant
HarborChase Senior Living
Orlando, FL, USA
11.2021 - Current
- Serve as the first point of contact for residents, families, and guests, providing exceptional customer service and support.
- Coordinate daily front desk operations for a high-traffic senior living community, managing scheduling, resident inquiries, and visitor flow efficiently.
- Assist the Business Office Manager with billing, invoices, and resident account documentation.
- Maintain confidentiality and ensure accurate recordkeeping of resident files and community communications.
- Support management with event coordination, vendor communication, and administrative projects.
- Detail-Oriented Administrative Assistant & Concierge with experience in customer service, billing support, and office operation.
- Senior living community providing exceptional customer service and support.
Team Member
Urban Air Adventure Park
Lakeland, FL, USA
09.2019 - 08.2020
- Provide friendly, energetic service in all guest areas of the park, ensuring a safe and enjoyable experience.
- Managed point-of-sale transactions and maintained cleanliness and organization in assigned zones.
- Supported team operations during parties and large events, assisting with setup and coordination.
- Promoted safety policies and guest satisfaction through strong attention to details and teamwork.
Education
Associate in Science - STEM (Science, Technology, Engineering, Math)
Valencia College
West Campus05-2026
High school diploma - undefined
Celebration High School
Celebration, FL05-2019
Skills
- Front desk and Concierge Operations
- Administrative Support & Office Operations
- Customer Service & Client Relations
- Scheduling & Calendar Management
- Confidentiality and Professionalism
- Team collaborator and Leader
- Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Billing & Documentation Support
- Front Desk Operations
- Exceptional communication
- Guest relations
- Task delegation
- Technology proficiency
Personal Information
Title: Detail-Orientated Office Assistant and Concierge
Timeline
Lead Concierge/ Business Office Assistant
HarborChase Senior Living
11.2021 - Current
Team Member
Urban Air Adventure Park
09.2019 - 08.2020
High school diploma - undefined
Celebration High School
Associate in Science - STEM (Science, Technology, Engineering, Math)
Valencia College