Nevaeh Flowers
Alexandria,VA
Summary
Bilingual customer service professional with extensive experience in administrative support, patient coordination, and data entry. Proven ability to enhance operational efficiency through effective communication, strong organizational skills, and meticulous attention to detail. Experienced in record-keeping, and troubleshooting, while adept at fostering positive client relationships and ensuring high-quality service delivery in dynamic, fast-paced environments. Certified notary public commissioned by Virginia, offering mobile notary services that streamline document handling and signing processes.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Front Office Specialist/Office Lead
Tower Radiology
04.2025 - Current
- I Coordinated communication with patients, employees, and other individuals to respond to queries. Verified insurance details and scheduled appointments promptly. Explained information clearly to ensure comprehension among stakeholders. Addressed complaints effectively to maintain positive relationships.
- Manage office staff to guarantee adherence to quality standards and deadlines, addressing errors or concerns promptly.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management.
- Maintain communication between doctors, medical staff, and department heads by attending meetings and coordinating interdepartmental functioning.
- Assisted in maintaining electronic health records, ensuring data accuracy and compliance with regulations.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Developed and implemented strategic initiatives to improve employee engagement and productivity.
- Led cross-functional teams to enhance operational efficiency through streamlined processes.
- Increased new patient intake for attorney cases by 20%
Front Office Specialist/Optician
Oliver Opticians
10.2023 - 12.2024
- Greet and assist patients with scheduling appointments and managing inquiries, ensuring exceptional customer service.
- Handle patient check-ins and check-outs, accurately managing insurance verification and billing processes.
- Assist optometrists with pre-examination procedures, including measuring and fitting eye wear.
- Educate patients on eye wear options and help them select frames and lenses suited to their needs.
- Maintain an organized and welcoming front office environment by managing inventory, processing payments, and updating patient records.
- Coordinate communication between patients, doctors, and labs to ensure timely delivery of eye wear and services.
- Managed 2multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
Patient Services Coordinator
Concentra Occupational Health
11.2021 - 06.2023
- Managed over 70 high-volume phone inquiries, efficiently directing calls to appropriate departments per day.
- Scheduled and confirmed patient appointments, optimizing clinic operations and resource utilization.
- Prepared and processed insurance claims and related documentation with accuracy.
- Welcomed visitors, assessed their needs, and directed them to the appropriate staff.
- Ensured secure transmission of correspondence and medical records via mail, email, or fax.
- Maintained accurate and compliant medical records, charts, and reports.
Patient Services Administrative Coordinator
Medix Staffing
08.2021 - 11.2021
- Adapted quickly to diverse healthcare environments, supporting multiple medical facilities with administrative tasks as part of a temporary staffing team.
- Provided short-term support for peak periods, employee absences, and special projects to ensure seamless operations.
- Coordinated patient scheduling, intake processes, and insurance verification across various practices.
- Demonstrated flexibility by learning new systems and protocols quickly to meet employer and facility specific needs.
- Assisted in streamlining office workflows by organizing records, managing correspondence, and maintaining compliance with medical regulations.
- Communicated effectively with patients, medical staff, and facility administrators to support quality care delivery and operational goals.
- Delivered high-level administrative support while maintaining confidentiality and professionalism in fast-paced, dynamic settings.
- Coordinated scheduling and logistics for 3 departments to enhance operational efficiency.
Customer Service Operator
Sierra 7
01.2021 - 06.2021
- Delivered exceptional customer service via phone and in-person, resolving inquiries efficiently.
- Processed orders, cancellations, and account adjustments while addressing customer concerns.
- Scheduled COVID-19 vaccine appointments and provided accurate information based on CDC guidelines.
- Documented customer interactions and ensured thorough record-keeping for future reference.
Education
Associates - General Studies
Northern Virginia Community College
Alexandria, VA09.2026
High School Diploma -
Louis E. Dieruff High School
Allentown, PA06.2020
Skills
- Data Entry Accuracy & Database Maintenance
- Bilingual Communication (Fluent in English and Spanish)
- Confidentiality Compliance (HIPAA)
- Medical Records Management/Filing/Electronic health records (EHR) management
- Proficient in organization techniques
- Customer Service Excellence & Relationship Management
- Process Improvement & Workflow Optimization
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Administrative Support & Office Operations
- Patient/Appointment Scheduling & Calendar Management
- Exceptional communication
- Professional notary services in Virginia
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Team Collaboration & Cross-Functional Coordination
- Insurance Claim Processing & Documentation
Certification
- Driver's License
- AED Certification/ CPR Certification
- Certified Notary Public
- CNA
Languages
English
Spanish - Native
Bilingual
Timeline
Front Office Specialist/Office Lead
Tower Radiology
04.2025 - Current
Front Office Specialist/Optician
Oliver Opticians
10.2023 - 12.2024
Patient Services Coordinator
Concentra Occupational Health
11.2021 - 06.2023
Patient Services Administrative Coordinator
Medix Staffing
08.2021 - 11.2021
Customer Service Operator
Sierra 7
01.2021 - 06.2021
Associates - General Studies
Northern Virginia Community College
High School Diploma -
Louis E. Dieruff High School