Maryem Haj Mohamed
Alexandria,VA
Summary
Administrative and public service professional with over five years of experience supporting operations, regulatory compliance, records management, and customer service in government and private-sector environments. Experienced in reviewing sensitive documentation, interpreting policies and procedures, resolving complex cases, maintaining accurate records, and supporting high-volume operations. Skilled in coaching new employees, managing confidential information, and working effectively with diverse teams and communities. Trilingual in English, French, and Arabic, with strong organizational, analytical, and problem-solving skills.
Overview
3
3
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Administrative & Office Specialist II
Virginia Department of Motor Vehicles
10.2025 - Current
- Process driver licensing, identification, vehicle titling, and registration transactions in compliance with Virginia laws, DMV policies, and procedures.
- Review identity, immigration, and lawful-presence documentation, including sensitive and fraud-prone documents, to verify eligibility, authenticity, accuracy, and completeness.
- Review vehicle ownership and titling records, identify discrepancies, and ensure legal and administrative requirements are satisfied before processing.
- Interpret and apply policies, procedures, and regulatory requirements to resolve routine and complex cases while safeguarding confidential information.
- Coach and support newly hired employees on DMV procedures, transaction processing, and daily operational practices.
- Monitor transaction processing times while maintaining accuracy, compliance, and established performance standards.
- Process taxes, fees, and other financial transactions through secure government systems with accuracy and accountability.
- Research discrepancies and collaborate with supervisors and team members to resolve complex records
Sales Intern, Virtual
COFICAB
01.2023 - 01.2025
- Delivered support to a 3–5-member sales team, assisting with customer service, sales operations, and CRM updates.
- Applied trilingual skills to address the needs of global clients, responding to inquiries and resolving product issues.
- Managed customer expectations and helped navigate sales processes.
- Resolved client issues using trilingual communication.
- $923M electrical equipment supplier
- Remote
Independent sales assistant
- Provided digital marketing and sales support to an e-commerce fashion brand.
- Applied consultative selling techniques to recommend targeted products and upselling opportunities.
Sales and Marketing Associate
TUNISIE TELECOM
- Developed and implemented data-driven sales strategies for technical products and services.
- Collaborated with other sales professionals to exchange customer insights, refine sales tactics, support co-selling, and achieve sales goals.
- Managed relationships with a portfolio of 50–100 clients, offering responsive product guidance and troubleshooting.
- Created promotional campaigns with the marketing team, sparking lead generation and growing brand awareness.
- Closed sales by providing compelling value propositions, addressing pricing hesitations, and overcoming objections.
- Analyzed sales data to uncover purchasing trends; recommended product bundles and crafted targeted messaging.
- $128M telecommunications operator
Inside Sales Representative
BANK ZITOUNA
06.2018 - 06.2020
- Conducted 20–30 weekly client outreach calls, providing information on banking products and services while maintaining professional customer relationships.
- Coordinated client meetings, prepared presentation materials, and provided one-on-one product education.
- Collaborated with team members to track sales performance and maintain organized customer and prospect information.
- Supported daily client service activities by responding to inquiries and communicating product and service information clearly.
Education
* Bachelor of Business Administration -
Strayer University
Alexandria, VA01-2025
* Bachelor of Management - marketing, sales, and distribution techniques
FSEGT University
Tunis, Tunisia01-2021
* Career Studies Certificate - Artificial Intelligence & Data Analytics
Northern Virginia Community College
Alexandria, VA12-2026
Skills
- Administrative Support & Office Operations
- Policy & Procedure Interpretation
- Regulatory Compliance
- Records & Document Management
- Data Accuracy & Quality Control
- Confidential & Sensitive Information Handling
- New Hire Coaching & Training Support
- Research & Discrepancy Resolution
- Financial Transaction Processing
- Organizational & Time Management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Professional Written & Verbal Communication
- Problem Solving & Attention to Detail
- Multilingual Communication (English, French, Arabic)
Certification
- Human Resources — Pearson, Coursera, 2026
- Certificate in HR Skills — HRCI, 2026
- Sales Enablement Certified & Inbound Sales Certified, HubSpot Academy, 2025
- Critical Thinking and Problem Solving, LinkedIn Learning, 2025
- Generative AI for Businesses, Alison, 2025
- Leadership development, Aiesec 2019
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Administrative & Office Specialist II
Virginia Department of Motor Vehicles
10.2025 - Current
Sales Intern, Virtual
COFICAB
01.2023 - 01.2025
Inside Sales Representative
BANK ZITOUNA
06.2018 - 06.2020
Independent sales assistant
Sales and Marketing Associate
TUNISIE TELECOM
* Bachelor of Business Administration -
Strayer University
* Bachelor of Management - marketing, sales, and distribution techniques
FSEGT University
* Career Studies Certificate - Artificial Intelligence & Data Analytics
Northern Virginia Community College