Rachel Miller
Bartlesville,OK
Summary
Reliable and hardworking professional with experience across office operations, customer service, and hands-on support roles. Skilled in organizing tasks, maintaining clean and efficient work environments, and providing dependable assistance in fast-paced settings. Proven ability to lead and coordinate teams, streamline daily operations, and apply strong problem-solving skills to get the job done. Known for professionalism, attention to detail, and a strong work ethic in any work setting—from administrative to physical. Known for a strong work ethic, attention to detail, and reliability in any setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Bell RV Village
06.2024 - Current
- Create, update, and manage reservations over the phone, in person and via computer for guests and provided confirmation information.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Managed office flow by providing direct support to visitors.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Resolved customer inquiries and complaints with timeliness and professionalism.
Store Associate
Wal-Mart
05.2022 - 05.2024
- Greeted customers and answered questions, assisting with needs and finding items.
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Performed general store maintenance for clean store appearance.
- Restocked shelves with appropriate items to support availability.
- Maintained store cleanliness by restocking shelves, vacuuming floors, and removing debris.
- Assisted customers with finding products and making appropriate selections based on individual needs.
Housekeeping Supervisor
Hilton Garden Inn
05.2016 - 04.2022
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
- Trained new employees on duties and responsibilities of department.
- Inspected vacant and cleaned rooms to verify best possible presentation to guests.
- Provided guidance and support to housekeeping staff as needed.
- Scheduled and organized daily cleaning tasks for housekeeping staff.
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques.
- Generated reports outlining daily cleaning tasks completed by each team member.
Education
Bachelor of Science - Information Technology
Purdue Global
West Lafayette, INSkills
- Customer service & relationship building
- Strong written and verbal communication
- Organizational and time-management skills
- Problem-solving and critical-thinking abilities
- Staff training, coaching & development
- Employee supervision
- Workflow optimization
- Technical support & troubleshooting
Certification
- Google AI Essentials
- Technical Support Fundamentals
Timeline
Office Manager
Bell RV Village
06.2024 - Current
Store Associate
Wal-Mart
05.2022 - 05.2024
Housekeeping Supervisor
Hilton Garden Inn
05.2016 - 04.2022
Bachelor of Science - Information Technology
Purdue Global