Christen Riegel

• Directed operational strategies to optimize team performance and enhance service delivery.
• Implemented training programs to improve employee skills and knowledge retention.
• Analyzed customer feedback to identify areas for process improvement and service enhancement.
• Collaborated with cross-functional teams to streamline workflows and reduce turnaround times.
• Evaluated departmental budgets, ensuring alignment with organizational goals and resource allocation strategies.
• Controlled costs to keep business operating within budget and increase profits.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Leveraged data and analytics to make informed decisions and drive business improvements.

Represented the company as the official spokesperson during legal proceedings, including depositions and trials.

Researched legal climate for affirmative litigation opportunities in various states, and made recommendations to senior legal executives.

Reviewed complaints, interrogatories, deposition notices, affidavits, data analytics, investigative reports in preparation for testimony.

Directed and controlled the investigation on personal injury files

Researched policies and contracts across all states to instruct regional offices on coverage application.

Trained examiners, supervisors, and managers on best practices for medical management of personal injury and medical payment files

Recommended and approved reserve adjustments, payments and denials on complex claims