Christen Smith
Onalaska
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Specialist
Emplify Health by Gundersen
3111 Gundersen Dr, Onalaska WI 54650
05.2022 - Current
- Coordinated communication between patients and healthcare providers to ensure clarity of care instructions.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Facilitated insurance verification processes, ensuring accurate patient information for billing purposes.
- Mentored new staff on best practices in patient service, fostering a collaborative team environment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Receptionist
Salon By Instyle At Jcpenney
3700 WI-16, LaCrosse WI 54601
03.2018 - 05.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient appointment scheduling and client flow.
- Tracked product levels and placed orders to maintain inventory.
- Trained new staff on front desk procedures and customer service best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Office Assistant
LaCrosse Dance Centre LLC
2716 Commerce St, LaCrosse WI 54601
01.2017 - 06.2019
- Organized and maintained office documents, ensuring efficient retrieval and compliance with company standards.
- Coordinated communication among staff, fostering a collaborative environment to support daily operations.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Education
High School Diploma -
Onalaska High
700 Wilson St, Onalaska WI 54650Skills
- Admissions management
- Registration and Admissions
- Healthcare systems
- Patient confidentiality
- Client relations
- Multitasking and organization
- Professionalism and ethics
Certification
- Adverse Childhood Experiences (ACEs) and Social Determinants of Health
- Unconscious Bias Training
- Fostering Health Relationships
- Verbal De-Escalation
Timeline
Patient Services Specialist
Emplify Health by Gundersen
05.2022 - Current
Receptionist
Salon By Instyle At Jcpenney
03.2018 - 05.2024
Office Assistant
LaCrosse Dance Centre LLC
01.2017 - 06.2019
High School Diploma -
Onalaska High