Suzanne Macias
Fullerton,CA
Overview
8
8
years of professional experience
Work History
Patient Services Specialist
Providence St. Joseph Hospital
Orange, CA
02.2026 - Current
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Streamlined patient check-in processes, reducing delays and improving overall patient flow.
- Mentored new staff on operational procedures and customer service best practices for optimal performance.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Sales Associate
Noahs Honey
Fullerton, CA
01.2023 - 05.2026
- Maintained knowledge of product features and benefits to provide accurate information.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled customer feedback and resolved issues promptly to maintain satisfaction.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Head Hostess
Pizza Nova
San Marcos, CA
09.2021 - 12.2022
- Managed front-of-house operations, ensuring smooth guest experiences during peak hours.
- Trained and mentored new host staff on customer service protocols and reservation systems.
- Coordinated seating arrangements to optimize table turnover and enhance dining flow.
- Developed and implemented strategies to improve guest wait times and satisfaction rates.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Sales Associate
CM School Supply
Anaheim, CA
05.2018 - 07.2021
- Proficient in Microsoft Word for creating, editing, and formatting professional documents, reports, and correspondence.
- Answered high-volume incoming phone calls in a professional and timely manner.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Designed and formatted templates, forms, and internal documents to ensure consistency and clarity.
- Trained new associates on sales techniques and store policies for consistency in service.
- Collaborated with team members to create engaging in-store displays that attract customers.
Education
Bachelor of Science - Microbiology
California State University, San Marcos
San Marcos, California, CAAssociate of Science - Nursing
Fullerton College
Fullerton, CA12.2025
Skills
- Eight years of exceptional customer service
- Sales transaction processing
- Conflict resolution
- Experience in Microsoft Word, PowerPoint, and Excel
- Skilled at working well under pressure, learning new concepts quickly, and communicating efficiently
- Insurance verification
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Patient education
- Registration and admissions
- Copay collection
Timeline
Patient Services Specialist
Providence St. Joseph Hospital
02.2026 - Current
Sales Associate
Noahs Honey
01.2023 - 05.2026
Head Hostess
Pizza Nova
09.2021 - 12.2022
Sales Associate
CM School Supply
05.2018 - 07.2021
Bachelor of Science - Microbiology
California State University, San Marcos
Associate of Science - Nursing
Fullerton College