Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Christen Susko

Kyle,TX

Summary

Highly skilled in healthcare and technology. Highly efficient in customer service, technology, and healthcare. Strong work ethic with a customer-focused approach. Well-divided in all populations. Experience with Broker, members, as well as internal employees. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Service Representative

UnitedHealth Group, UHG
05.2022 - Current
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Communicated with clients regarding account services, statements, and balances.
  • Promptly responded to inquiries and requests from prospective customers.

Licensed Agent

Clearlink Insurance Agency
08.2021 - 04.2022
  • Assisted the elderly and disabled find a Medicare plan that fit their needs and budget
  • Provided excellent customer service and detail.
  • Developed strong relationships with clients, resulting in a high rate of referrals and repeat business.
  • Collaborated with colleagues to develop marketing strategies for attracting new clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Conducted thorough research on various insurance products to stay current with industry trends and changes.
  • Increased policy sales by consistently presenting suitable coverage options based on clients'' needs.

COVID-19 Temperature Screener

The Brottkey Group, LLC
05.2021 - 06.2021


  • Maintained accurate records of screened individuals, ensuring proper documentation was available for public health officials.
  • Provided clear instructions to visitors on how to proceed after temperature screenings, ensuring a seamless experience for all parties involved.
  • Collaborated with team members to continually refine and improve screening processes, resulting in increased operational efficiency.

Lab Technologist

Meeks Consultant
05.2020 - 05.2021
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Championed a culture of continuous improvement by actively seeking feedback from colleagues and incorporating constructive suggestions into daily work practices.
  • Assisted in the development of innovative diagnostic tests, contributing to advancements in patient care.
  • Recorded and analyzed data to produce reports of results.

IT Lab Tech

SAN JACINTO COLLEGE
08.2019 - 05.2020
  • Work-study: Set up and documented student lab assignments
  • While carefully monitoring student outcomes of base knowledge and oversight
  • Maintained a student lab with highly efficient computer
  • Networking and cyber security knowledge
  • Maintaining students’ outcomes in every aspect of the program
  • In a highway skilled and organized manner.
  • Conducted thorough research on emerging technologies, keeping the team informed of relevant trends.
  • Ordered and maintained all recreational equipment.
  • Developed coding skills in various programming languages, increasing efficiency in task completion.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Presented findings from technology research at monthly meetings, influencing future projects'' direction.

CNA

DIVINE COMFORT HEALTHCARE SERVICES
07.2018 - 05.2020
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

ASSOCIATE OF APPLIED SCIENCE in APPLIED SCIENCE -

SAN JACINTO COLLEGE
05.2020

Skills

  • Microsoft Office
  • Calm and Professional Under Pressure
  • Complaint Handling
  • Call Documentation
  • Computer Skills
  • Policies and Procedures Adherence
  • Billing Adjustments and Refunds
  • Relationship Building
  • System Documentation
  • Professional telephone demeanor
  • Customer Service
  • Understanding Customer Needs
  • Teamwork and Collaboration
  • Client Relations
  • Customer Account Management
  • Call Metrics
  • Call center experience
  • Data Entry

Certification

  • CNA License, 07/01/17, 07/01/22
  • BLS Certification, 07/01/20, 07/01/22
  • CPR Certification
  • Life and Health Insurance, 07/01/21, 07/01/23
  • Early Childhood Education, 01/01/05, present
  • Medical Billing and Coding, 01/01/08, present

Awards

Employee of the Month UHC, 07/01/22, Providing excellent customer service, the first month out of training.

Timeline

Client Service Representative

UnitedHealth Group, UHG
05.2022 - Current

Licensed Agent

Clearlink Insurance Agency
08.2021 - 04.2022

COVID-19 Temperature Screener

The Brottkey Group, LLC
05.2021 - 06.2021

Lab Technologist

Meeks Consultant
05.2020 - 05.2021

IT Lab Tech

SAN JACINTO COLLEGE
08.2019 - 05.2020

CNA

DIVINE COMFORT HEALTHCARE SERVICES
07.2018 - 05.2020

ASSOCIATE OF APPLIED SCIENCE in APPLIED SCIENCE -

SAN JACINTO COLLEGE

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Christen Susko