CHRISTEN TYNER
Greensburg,PA
Summary
Current University of Pittsburgh employee with Financial Records Services since September 2022. Dedicated to providing exceptional customer service with a strong ability to handle multiple tasks simultaneously and problem solve in a timely and efficient manner while maintaining professionalism, patience, adaptability, and empathy.
Overview
20
20
years of professional experience
Work History
Administrative Support III: Purchase, Pay & Travel
University of Pittsburgh
Pittsburgh, PA
09.2022 - Current
- Achieve department quarterly and yearly individual goals
- Resolve both phone and email web inquiries in a professional and timely fashion
- Interpret established University policies to faculty, staff, students, and suppliers pertaining to Purchase, Pay & Travel
- Utilize and educate University users with the following systems: PantherExpress, SAP Concur, Prism, and Oracle
- Update accounts on POs and expense reports
- Assist users with obtaining system accesses and updating their profiles, adding new suppliers to the system, enrolling suppliers in electronic payment, and providing backup documentation for reports and payment as needed
- Track all inquiries in Salesforce CRM
Scheduler
NationalLink/J. Croyle & Associates
Coraopolis, PA
11.2021 - 04.2022
- Achieved daily scheduling quota of 33 loan closings per day; 4 orders per hour
- Handled both inbound and outbound calls while simultaneously utilizing multiple computer programs and responding to emails pertaining to scheduling refinance, home equity, and purchase closings for PNC Bank
- Assigned notary fee based on cost efficiency and negotiated with agent to lower rates
- Confirmed appointments with signing agent, borrower, and lender
- Assisted management in recruiting new agents for all 50 states; negotiated fees based on services being provided and forwarded new agent credentials to management
- Involuntary Layoff; Company Downsized
Overnight stock/Customer Service
Walmart Supercenter
Delmont, PA
06.2021 - 10.2021
- Answered general guest questions
- Assisted customers in locating items in store
- Stocked merchandise on shelves
- Coordinated end-cap display
Direct Support Professional
Acme Providers Inc.
Greensburg, PA
09.2013 - 05.2021
- Supervised adults with special needs; assisted with every day living skills
- Transported clients to appointments, community activities, and work
- Administered proper medications
- Promoted to DSP2 (Team Lead) and performed Team Lead tasks under the direction of House Manager
- Also worked from 02/21/2018 to 05/2021
Teacher Counselor
Passavant Memorial Homes
Greensburg, PA
01.2012 - 08.2013
- Taught and counseled basic life and academic skills to autistic, teenage clients in a residential home setting
- Supervised and managed clients to ensure their safety and well-being
- Administered proper medications
- Coordinated community outings
Cashier/ Signing and Pricing/Merchandise Customer Assist
Sears Holdings Corporation
Greensburg, PA
11.2004 - 01.2012
- Assisted Loss Prevention with credit card/cash fraud and preventing merchandise theft
- Provided solutions to customer complaints and inquiries in person and via phone
- Handled money transactions including credit card payments, merchandise sales, price adjustments, and balancing the register
- Assisted customers with online purchases
- Executed departmental stock and floor plan setup
- Conducted all promotional and basic signing in apparel and accessories and marked-down clearance merchandise
- Excelled in monthly goal performance of Sears credit applications
- Received the Performance Leader Award in 2006 from Store Manager and a 5-year Anniversary pin in 2009
Education
Bachelor of Science - Psychology and Sociology, with Occupational Therapy pre-requisite courses
University of Pittsburgh
Pittsburgh, PA04.2009
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Microsoft Teams
- Zoom
- Google Chrome
- Microsoft Edge
- Prism
- PantherExpress
- SAP Concur
- DocuSign
- Web and Email
- 50 WPM
- Customer Service
- Scheduling
- Data Entry
- Inbound and Outbound Calls
- Email Inquiry Services
- Avaya Phone System
- Policy Interpretation
- Detail Oriented
- Dependable
- Adaptable
- Problem Solver
- Critical Thinker
- Multitasker
Timeline
Administrative Support III: Purchase, Pay & Travel
University of Pittsburgh
09.2022 - Current
Scheduler
NationalLink/J. Croyle & Associates
11.2021 - 04.2022
Overnight stock/Customer Service
Walmart Supercenter
06.2021 - 10.2021
Direct Support Professional
Acme Providers Inc.
09.2013 - 05.2021
Teacher Counselor
Passavant Memorial Homes
01.2012 - 08.2013
Cashier/ Signing and Pricing/Merchandise Customer Assist
Sears Holdings Corporation
11.2004 - 01.2012
Bachelor of Science - Psychology and Sociology, with Occupational Therapy pre-requisite courses
University of Pittsburgh