Christene McCoy
Haupt Str 24 Otterberg,Germany
Summary
I am a military dependent wife stationed at Incirlik Air Force Base Turkey which brings a unique blend of tenacity, humor, flexibility, leadership skills, and other motivating qualities. I am adept at both oral and written communication and interact effectively with individuals of all levels. I have earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; and assisting new managers and other staff to become familiar with policy and operations. I am looking for an environment where I can expand my skills. I believe I would be a valuable asset.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Service Credit Union
12.2010 - Current
- Assisted members with inquiries, providing accurate information and solutions to enhance customer satisfaction.
- Managed high-volume calls efficiently, ensuring timely responses and maintaining service quality standards.
- Processed financial transactions accurately, contributing to the overall operational efficiency of service delivery.
- Collaborated with team members to resolve complex issues, fostering a supportive work environment
- Managed high-volume Chats by assisting multiple members at one time
- Supervised multiple employees on every day task
- Worked in a semi hybrid atmosphere
- Implemented best practices for call handling, improving response times and enhancing customer experiences.
- Trained new representatives on procedures and systems, promoting knowledge sharing and skill development.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Used on-line phone/chat/e-mail/video systems, operating software to complete member's account transactions
- Time Zone and geographical issue for Global membership
- Processed loan applications to completion
- Disbursed completed loans
- Assisted members with IT website and app issues
Family Support Assistant Volunteer
Airforce Readiness Center
04.2009 - 11.2010
- Provided support to families navigating military benefits and resources.
- Assisted in developing workshops addressing family needs and challenges.
- Facilitated communication between families and military personnel to enhance support services.
- Coordinated events to promote community engagement and resource sharing among families.
- Reconstructed volunteer program
Taps Transition Facilitator
Inverness Technologies
04.2010 - 11.2010
- Conducted job search, resume writing training for transitioning military members and spouses
- Performed new hie training
- Worked in isolated locations
- Maintained contact with supervisor via electronic communication
- Facilitated classroom activities
- Participated in new hire interviewing
- Coordinated Guest speakers, agenda items, workshop locations
- Completed class report, expense forms
Store Associate
AAFES Base Exchange
09.2009 - 11.2010
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed inventory levels, performing regular stock checks to maintain product availability.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new team members on procedures, enhancing overall store performance and cohesion.
Communicable Disease Investigator
Sacramento County Health Department
04.2007 - 01.2009
- Conducted STD/TB training for providers, medical staff, patients
- Served as a resource for patients, providers regarding disease treatments, laws and guidelines
- Provided HIV pre/post counseling for HIV positive/negative patients
- Conducted TB testing/reading in clinic and field
- Located, interviewed patients suspected or confirmed having a STD/TB
- Referred patients needing living assistants to proper departments
- Served as a resource for patients needing housing, Medicare, welfare, childcare, and other benefits
- Supervisor: Dr. Sandra Hand, 916- 874-2721
Radiology File Clerk/Receptionist
Sutter Auburn Faith Hospital
08.2006 - 04.2007
- Processed all paperwork for all Services to include: CT Nuc. Med, Ultrasound, Mammography
- Filed x-ray jackets in file room
- Assisted x-ray tech when needed
- Answered phones
- Assisted patients as they arrived
- Checked films in/out
- Purged files
- Assured subpoenaed films were completed
- Maintained permanent files
- Faxed reports to physicians
- Set up surgery schedules
- Supervisor: Helen Hunt, 916-888-6035
Radiology File Clerk/Receptionist
Freemont-Rideout Health Group
03.2006 - 08.2006
- Processed all paperwork for all Services to include: CT Nuc. Med, Ultrasound, Mammography
- Filed x-ray jackets in file room
- Assisted x-ray tech when needed
- Answered phones
- Assisted patients as they arrived
- Checked films in/out
- Purged files
- Assured subpoenaed films were completed
- Maintained permanent files
- Faxed reports to physicians
- Schedules appointments
- Supervisor: Sunita Thaira, 530-749-4432
Medical Support Assistant
Landstuhl Medical Center/ ICU Department
07.2004 - 11.2004
- Situated and supported patients family members to ensure all their needs were met such as hotel, travel orders etc
- Was acting liaison between German hospitals and the U.S. doctors
- Arranged ambulance or flight transportation for patients
- Obtained and setup, broke down all medical charts
- Initiated patient appointments for tests such as x-rays, electrocardiograms, and laboratory examinations
- Inputted demographic and medical data into database
- Typed from rough draft, brief oral instructions, a variety of material relating to forms; communications, schedules, reports, and correspondence with responsibility format, spelling, punctuation
- Processed/cut travel (TDY) orders for nurses and family members
- Explained necessary test preparations to patients
- Ordered patients lab work such as x-rays, doctor consultations, patient nutrition needs
- Supervisor: SSgt Royce Pittman, 011-49-6371-86-7141
Medical Service Coordinator
SAIC/Tricare
01.2003 - 11.2003
- Provided public presentation of Tricare benefits and enrollment procedures through group presentations, briefings
- Provided customer and technical systems operation support
- Enrolled and disenrolled beneficiaries
- Provided educational and technical assistance through the 1800-Tricare help line.
- Maintained and updating the medical data base for enrollees
- Developed and produced an array of data extract reports
- Updated data base files and tables usually using Excel and Word Perfect
- Established liaison between patient and local doctors while maintaining the privacy of patients with the use of ICD-9 codes.
- Supervisor: Vicki Linscombe 011-49-631-303-3513
Public Health Journeyman
US Air Force
04.1998 - 04.2002
- Provided STD education classes to the First Term Airmen Center, the Ramstein High School and patients
- Organized and assisted in communicable disease prevention and control programs
- Assisted with the operation of communicable disease programs
- Established liaison with local health authorities on communicable disease trends within the area of responsibility
- Trained food service employees in proper food handler skills
- Reviewed immunization records to ensure personnel met world-wide readiness obligations through preventive medicine
- Planed and conducted medical entomology programs
- Planed organized, and conducted public health medical readiness programs
- Supervisor: SGT Clements, 011-49-637146-2030.
Education
AAS - Medical Assistant
Heald College
Roseville, CA01-2007
BS - Social Science
University of Maryland
01-2011
Skills
- Power Point
- Access
- Microsoft
- Word Processing
- Excel
- Windows
- Professional Career Development
Certification
USDA certificate in cross designated agricultural inspection as military Cooperator Aug 1999
Training
- April 1998 Public Health Training Course: Brooks Air Force Base, Texas
- June 1998: Vector surveillance
- June 1999: Meat Inspection
- Feb 1999: Food Born Illness
- July 1998: Field Hygiene and Sanitation
- July 2004: CHCS Training Nurses Access
- Aug 1999-Sept 3, 1999 Operational Entomology, Brooks Air Force Base
- Feb 1999: Communicable Disease during deployment
- Feb 1999: STD Interview
- May 1999: Epidemiology during deployment
- June 2001: Food Store Sanitation course: Cornell University
- March 2003- July 2004: HIPPA Training
Section name
- If it appears that my qualifications meet your needs, I will be happy to discuss my background in a personal meeting. Thank you for your consideration.
- Sincerely
- Christene McCoy
- Enclosure
Languages
German
Limited Working
Timeline
Contact Center Representative
Service Credit Union
12.2010 - Current
Taps Transition Facilitator
Inverness Technologies
04.2010 - 11.2010
Store Associate
AAFES Base Exchange
09.2009 - 11.2010
Family Support Assistant Volunteer
Airforce Readiness Center
04.2009 - 11.2010
Communicable Disease Investigator
Sacramento County Health Department
04.2007 - 01.2009
Radiology File Clerk/Receptionist
Sutter Auburn Faith Hospital
08.2006 - 04.2007
Radiology File Clerk/Receptionist
Freemont-Rideout Health Group
03.2006 - 08.2006
Medical Support Assistant
Landstuhl Medical Center/ ICU Department
07.2004 - 11.2004
Medical Service Coordinator
SAIC/Tricare
01.2003 - 11.2003
Public Health Journeyman
US Air Force
04.1998 - 04.2002
BS - Social Science
University of Maryland
AAS - Medical Assistant
Heald College