CHRISTENE NOONAN
North Fort Myers,Florida
Summary
Dynamic professional with a proven track record in customer service and administrative efficiency, notably at Lee Health. (Urgent Care and Urology). Excelled in complaint resolution and document control, enhancing patient satisfaction and streamlining operations. Skilled in fostering trust and loyalty, demonstrated through call management and a courteous demeanor. Achieved significant improvements in client retention and operational accuracy.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lee Health
08.2021 - Current
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services
- Streamlined appointment scheduling for improved patient flow and reduced wait times
Medical Receptionist
Greendale Physical Therapy
10.2020 - 06.2021
- Adding New Patients to Kareo
- Handled cash transactions and maintained sales and payments records accurately
- Approval/Finalizing Benefits and Insurance
- Web PT System
- Streamlined invoice processing to ensure timely payments and financial operations
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk
- Adhered to strict HIPAA guidelines to protect patient privacy
- Helped patients complete necessary medical forms and documentation
Administration Assistant
Steris
11.2019 - 10.2020
- Assistant Management in maintaining records and office support
- Payroll
- Welcome visitors by greeting in person or by phone
- Directing visitors with special safety instructions
- Answering questions
- Referring to appropriate internal staff
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Executed record filing system to improve document organization and management
- Recorded expenses and maintained accounting records
Teller
Santander Bank
07.2017 - 07.2019
- Provide well rounded, friendly service and personalized attention to all customers
- Tasks include, but not limited to, receiving payments, deposits, cashing checks, withdrawals, night deposits
- Meet customer needs while promoting retail products and meeting monthly quotas
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Provided exceptional customer service, resulting in increased client retention and loyalty
Bartender Apprentice
Arturo's Restaurant
04.2014 - 06.2017
- Provided bar patrons with superior service
- Prepare and serve signature cocktails in a fast-paced environment
- Interact with customers while building relationships with repeat customers
- Maintained a clean work environment and balanced daily transactions
- Promoted positive brand image through engaging social media posts showcasing specialty drinks and events at the establishment
- Developed knowledge of various cocktails and drink recipes to ensure consistent quality
- Effectively handled cash transactions and maintained accurate records of sales throughout shifts
- Closed out cash register and prepared cashier report at close of business
Corporate Events Coordinator
Best Western Trade Center
09.2006 - 04.2009
- Sales of corporate space
- Delivering events on time and on budget for customers
- Ordering of technical systems, electrical orders and payments
- Scheduling staff and security accordingly
- Communication with customers to coordinate details that will exceed client's expectations
- Follow up after events to ensure future business
- Built strong vendor partnerships through effective negotiation tactics and consistent follow-up, fostering long-term collaborations that benefited both parties
- Managed administrative logistics of events planning, event booking, and event promotions
Education
High School Diploma -
Cobequid Education Center
06.1986
Skills
- Scheduling
- Account updating
- Complaint resolution
- Order fulfillment
- Decision-making
- Call center operations
- Appointment scheduling
- Document control
- Money handling
- Problem resolution
- Courteous demeanor
- Recordkeeping strengths
- Call management
- Calm demeanor
Timeline
Customer Service Representative
Lee Health
08.2021 - Current
Medical Receptionist
Greendale Physical Therapy
10.2020 - 06.2021
Administration Assistant
Steris
11.2019 - 10.2020
Teller
Santander Bank
07.2017 - 07.2019
Bartender Apprentice
Arturo's Restaurant
04.2014 - 06.2017
Corporate Events Coordinator
Best Western Trade Center
09.2006 - 04.2009
High School Diploma -
Cobequid Education Center
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