Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadly JeanPierre

Cape Coral

Summary

Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Lee Health
07.2022 - Current
  • Managed patient check-in and check-out processes to ensure smooth operations and optimal patient flow.
  • Scheduled appointments using electronic health record systems, maintaining accurate and updated patient information.
  • Assisted in managing patient records, ensuring confidentiality and compliance with healthcare regulations consistently.
  • Coordinated communication between patients and medical staff to address inquiries and concerns effectively.

Patient Care Specialist

HCA Healthcare Inc.
11.2016 - 12.2019
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Scheduled appointments using advanced scheduling software to optimize daily operations.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Overcame objections using friendly, persuasive strategies.

Education

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
12-2025

Skills

  • Patient registration
  • Information documentation
  • Organization and time management
  • CPR certified
  • HIPAA compliance
  • Proficient in Epic
  • Bilingual (Haitian Creole)

Timeline

Customer Service Representative

Lee Health
07.2022 - Current

Patient Care Specialist

HCA Healthcare Inc.
11.2016 - 12.2019

Associate of Science - Nursing

Florida SouthWestern State College

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