Summary
Overview
Work History
Education
Skills
Timeline
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Christenn Loney

Student
Orlando,FL

Summary

Energetic Student with exceptional experience-enhancing customer experiences. Courteous and friendly. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Server, Food Runner, Busser, QA/Expeditor

Chili's Bar and Grill
02.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Streamlined order-to-table process, minimizing errors and improving customer satisfaction.

Customer Service Representative

Conduent
05.2023 - 08.2023
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Crew Member

Cold Stone Creamery
02.2022 - 08.2023
  • Took orders, prepared them and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.

Hostess

Outback Steakhouse
07.2021 - 01.2022
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Helped servers if they were in the weeds.

Fast Food Cashier

Checkers And Rally's
03.2021 - 07.2021
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Provided customers with information on specials and discount deals.
  • Helped to prepare orders if restaurant was busy.
  • Made change and issued receipts or tickets to customers for each transaction

Education

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, FL
08.2022 - Current

High School Diploma -

Pompano Beach High School
Pompano Beach, FL
08.2018 - 05.2022

Skills

    Verbal and written communication

    Ordering procedures

    Kitchen staff coordination

    High-volume dining

    Bill computation

Timeline

Server, Food Runner, Busser, QA/Expeditor

Chili's Bar and Grill
02.2024 - Current

Customer Service Representative

Conduent
05.2023 - 08.2023

Bachelor of Science - Clinical Psychology

University of Central Florida
08.2022 - Current

Crew Member

Cold Stone Creamery
02.2022 - 08.2023

Hostess

Outback Steakhouse
07.2021 - 01.2022

Fast Food Cashier

Checkers And Rally's
03.2021 - 07.2021

High School Diploma -

Pompano Beach High School
08.2018 - 05.2022

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