Christi Brown
Gallipolis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Buckeye Community Services
Jackson, Oh
07.2024 - Current
- Assisted individuals with daily living activities, promoting independence and personal development.
- Documented client progress and behavior, ensuring accurate record-keeping for care plans.
- Collaborated with healthcare professionals to implement tailored support strategies for clients.
- Facilitated recreational activities, enhancing social interaction and community engagement among clients.
- Monitored client medication adherence, providing reminders and support as needed.
- Trained new staff on best practices for client care and safety protocols effectively.
- Advocated for client needs within multidisciplinary team meetings, fostering comprehensive care approaches.
- Developed positive relationships with clients, building trust to enhance their overall well-being.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Night Monitor
Steps of Recovery
Gallipolis, OH
05.2024 - 06.2024
- Monitored resident activities and ensured adherence to facility guidelines.
- Assisted in crisis intervention, providing support during challenging situations.
- Documented incidents and maintained accurate records for compliance purposes.
- Conducted regular safety checks to uphold a secure environment for residents.
- Aided in the prevention of unauthorized entry by diligently checking identification cards at building entrances and ensuring secure door closure.
- Assisted in the facilitation of nighttime events or programs as needed, providing additional support to staff and participants.
Home Health Aide
Adis Home Health
Belpre, OH
03.2024 - 05.2024
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Maintained accurate patient records, ensuring compliance with care plans and regulations.
- Collaborated with multidisciplinary teams to develop personalized care strategies for patients.
- Provided emotional support and companionship to enhance patient well-being and quality of life.
Direct Support Professional
ResCare
Thurman, OH
08.2016 - 03.2024
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Education
Associate of Science - Computer And Electronic Engineering
National Institute of Technology
Cross Lanes, WV07.1999
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Direct Support Professional
Buckeye Community Services
07.2024 - Current
Night Monitor
Steps of Recovery
05.2024 - 06.2024
Home Health Aide
Adis Home Health
03.2024 - 05.2024
Direct Support Professional
ResCare
08.2016 - 03.2024
Associate of Science - Computer And Electronic Engineering
National Institute of Technology