Christi Fraley

Assessed and aided patients who where homeless and needed shelter.

Assisted patients who needed transportation to doctors appointments and elsewhere. Or, in some cases, provided gas cards if a patient could drive but could not afford gas to the doctor.

Aided patents with medication costs though several different avenues.

Provided food boxes to patients with food securities. Also, we wound make sure the patient knew where the local food pantries were for future needs.

Once a patient was discharged from the hospital, we would follow up with them weekly to see if they had any follow up patient needs.

• Enhanced patient health outcomes by developing tailored discharge plans and monitoring progress.
• Facilitated comprehensive care by collaborating with interdisciplinary healthcare teams.
• Advocated effectively for patients, ensuring optimal healthcare delivery and outcomes.
• Guided clients in creating actionable plans to achieve health goals.
• Identified local service delivery gaps, enhancing community resource awareness.
• Maintained accurate client records, ensuring compliance with hospital policies and ethical standards.

• Increased appointment scheduling efficiency across ten locations by managing inbound calls.
• Provided accurate responses to patients' common inquiries, enhancing service satisfaction.
• Streamlined communication with outpatient offices to enhance patient call processing.
• Reduced average call duration to maximize patient service per shift.
• Coordinated with staff to ensure timely appointment adjustments for patients.