Christi Grapsas
Rockaway
Summary
Dynamic Administrative Assistant with a proven track record at Morris County Sheriff's Office, recognized for exceptional customer service and critical thinking. Adept at managing sensitive documents and prioritizing tasks, I excel in Microsoft Office Suite and thrive in fast-paced environments, consistently achieving team goals while fostering positive client relations.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Morris County Sheriff's Office
Morristown
01.2012 - Current
-Promoted 3 times, serves as the initial point of contact for all customer questions and issues. Works to resolve them both via email and phone calls expeditiously and efficiently.
-Acts with care and empathy when hearing customer situations and strives to find a positive solution.
-Handles sensitive documents and inquiries carefully and confidentially
-Manages multiple priorities and ensures the team and meets daily and weekly goals.
-Assists supervisor and senior leaders with additional tasks and special projects as needed.
Education
Journalism
County College of Morris
Randolph Township, NJHistory
Caldwell University
Caldwell, NJSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Invoice processing
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Data collection
- Prioritization
- Spreadsheets
- Document control
- Multi-line phone systems
- Client relations
- Spreadsheet management
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event coordination
- Tech-Savvy
- Confidential document control
- Meeting planning
- Complex Problem-solving
- Documentation and control
- Spreadsheet development
- Internal communications
- Schedule management
- Internet research
- Workflow optimization
- Mail management
- Meeting arrangements
- Records management systems
- Multi-line telephone systems
- Business administration
- Coordination
- Writing reports
- Account management
- Database management
- Training and coaching
- Database administration
- Quality assurance
- Project management
- Letter preparation
- Program files maintenance
- Account reconciliation
- Record preparation
- Workflow planning
- Mail distribution
- Staff management
- Office equipment maintenance
- Correspondence writing
- Report generation
- Team bonding
- Research
- Strategic planning
Accomplishments
I received a dedicated to service award for going above and beyond during the 2020 Covid Pandemic.
Timeline
Administrative Assistant
Morris County Sheriff's Office
01.2012 - Current
Journalism
County College of Morris
History
Caldwell University