Christi Lichota
Belton,TX
Summary
Dynamic office manager at Lifestance Health with a robust background in mental health operations, previously serving as Director of Operations for a counseling center from 2017 to 2022. Proven track record in enhancing managerial skills and deepening knowledge within the mental health field, complemented by a Registered Nursing license in Texas. Extensive experience in geriatric care, administration, and collaborative healthcare, alongside a commitment to patient satisfaction and community service through initiatives such as the Hearing and Vision Screening program. Resourceful leader dedicated to optimizing operations, reducing costs, and ensuring high-quality service delivery across all levels of care.
Overview
12
12
years of professional experience
Work History
Practice Group Manager
Lifestance Health
Temple, TX
01.2022 - 03.2026
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Director of Operations
Chupik Counseling & Consulting
Temple, TX
05.2017 - 01.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Owner and Operator
Bello Photography
Belton, TX
04.2014 - 05.2018
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as principal stakeholder over organization's complete operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Associate of Applied Science - Applied Science
Temple College
Temple05.1995
Associate of Applied Science - Nursing
Temple College
Temple, TX1995
Skills
- Self-proficient
- Registered Nurse in the State of Texas, License number 61633
- Project Management
- Mail Handling
- Senior Leadership Support
- Workflow Planning
- Customer Relations
- Coaching and Training
- Performance Improvement
- Office Supplies and Inventory
- Administrative Oversight
- Microsoft Office
Timeline
Practice Group Manager
Lifestance Health
01.2022 - 03.2026
Director of Operations
Chupik Counseling & Consulting
05.2017 - 01.2022
Business Owner and Operator
Bello Photography
04.2014 - 05.2018
Associate of Applied Science - Nursing
Temple College
Associate of Applied Science - Applied Science
Temple College