Christina Starr
Imperial,MO
Summary
.
Overview
27
27
years of professional experience
Work History
CALEA Accreditation Manager
City of St. Ann
St. Ann, MO
03.2008 - Current
- Led accreditation process ensuring compliance with state and federal standards.
- Developed training programs for staff on accreditation requirements and best practices.
- Managed documentation and reporting for successful accreditation submissions.
- Collaborated with cross-functional teams to enhance accreditation strategies and outcomes.
- Reviewed policies and procedures to align with accrediting bodies' expectations.
- Facilitated workshops to educate stakeholders on accreditation standards and processes.
- Conducted audits to assess organizational readiness for accreditation evaluations.
- Streamlined accreditation workflows, improving efficiency and reducing processing times.
- Fostered a culture of continuous improvement within the organization by highlighting the importance of accreditation standards in maintaining institutional excellence.
- Ensured consistent application of policies across departments by creating standardized procedures for all aspects of the accreditation process.
- Assisted faculty members in developing measurable learning outcomes that aligned with both program-level objectives and accreditation expectations.
- Coordinated the scheduling and logistics of site visits by external evaluators, ensuring a smooth review process for all parties involved.
- Monitored changes in higher education regulations related to accreditation standards, ensuring that organizational policies were uptodate.
- Developed training materials and led workshops for staff, increasing understanding of accreditation processes and standards.
- Led cross-functional teams in addressing accreditation findings, developing action plans to address identified gaps or weaknesses.
- Facilitated communication between various stakeholders throughout the accreditation process including faculty, administration, and accrediting bodies.
- Enhanced accreditation processes by streamlining documentation and implementing efficient tracking systems.
- Oversaw the development of programmatic self-studies, demonstrating institutional commitment to continuous improvement.
- Served as a subject matter expert on both regional and specialized accreditations within the organization.
- Streamlined workflows within the office by implementing new software solutions designed specifically for managing large-scale projects such as institutional self-studies or accreditation reviews.
- Conducted thorough audits of departmental practices, identifying areas for improvement and ensuring compliance with accreditation standards.
- Provided expert guidance on accreditation requirements, enabling departments to maintain high levels of quality and performance.
- Collaborated with team members to develop and execute comprehensive accreditation plans, resulting in successful renewals.
- Prepared detailed progress reports for senior leadership outlining institutional achievements towards meeting established goals tied to specific accreditations.
- Managed the collection, analysis, and reporting of data related to accreditation standards, driving evidence-based decisionmaking.
- Evaluated program effectiveness using quantitative metrics, informing recommendations for curriculum enhancements aligned with accreditation standards.
- Coordinated with external accrediting bodies, fostering positive relationships and ensuring timely submission of required reports.
- Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
- Communicated relevant project information to superiors and internal stakeholders.
- Managed changes to system and assessed security impact of those changes.
- Supported project staff by facilitating compliance project logistics.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Investigated potential compliance violations and reported findings to senior management.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Established and monitored compliance procedures to provide consistent implementation across departments.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Kept up to date on compliance trends and rulings using meticulous research and study.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
Communications Director
City of St. Ann
St. Ann, MO
03.2008 - Current
- Developed and implemented comprehensive communication strategies to enhance community engagement.
- Led crisis communication efforts, ensuring timely and accurate information dissemination during emergencies.
- Managed relationships with local media, securing positive coverage for city initiatives and events.
- Oversaw creation of digital content, including website updates and social media campaigns, to increase outreach effectiveness.
- Directed public relations campaigns to promote city programs and foster positive community perceptions.
- Mentored communications team members, enhancing skills in media relations and strategic messaging.
- Analyzed communication metrics to refine strategies and improve audience engagement across platforms.
- Collaborated with city leadership to align communication efforts with overarching organizational goals and priorities.
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Managed crisis communication, mitigating negative publicity during high-profile incidents.
- Negotiated partnerships with event organizers to secure strategic speaking opportunities for company leaders, strengthening industry credibility.
- Spearheaded rebranding initiative, aligning visual identity with company values and strategic direction.
- Championed internal culture initiatives that fostered a more inclusive workplace environment.
- Mentored junior staff members, fostering professional development and growth within the communications team.
- Orchestrated successful product launches through well-coordinated PR efforts, garnering favorable reviews from both consumers and press outlets.
- Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
- Generated public interest by coordinating thought leadership initiatives and securing speaking engagements for key executives.
- Mentored local personnel on best practices and protocols to maximize productivity.
Police Dispatcher
City of St. Ann
St. Ann, MO
03.2008 - Current
- Managed emergency communication systems to ensure timely response to incidents.
- Coordinated dispatch operations, optimizing resource allocation for efficient service delivery.
- Monitored radio transmissions and maintained accurate logs of all communications.
- Collaborated with law enforcement and emergency personnel to disseminate critical information promptly.
- Trained junior dispatch staff on protocols and operational procedures for effective performance.
- Implemented process improvements that enhanced the accuracy of incident reporting and response times.
- Analyzed call data to identify trends, informing staffing needs and resource management strategies.
- Developed training materials and conducted workshops to elevate team skills and operational efficiency.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
- Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Assisted in the development of department protocols for dispatchers, resulting in improved efficiency and consistency within the team.
- Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
- Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
- Reduced false alarms through diligent verification procedures before initiating police response.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Operations Manager
AMC Theatres
Saint Louis, MO
08.1998 - 07.2008
- Streamlined daily operations, optimizing workflows for increased efficiency and productivity.
- Led cross-functional teams to implement process improvements across multiple departments.
- Developed and enforced operational policies, ensuring compliance with industry standards and regulations.
- Analyzed performance metrics to identify areas for enhancement and drive strategic initiatives.
- Mentored junior staff, fostering professional development and promoting a culture of continuous improvement.
- Coordinated resource allocation, balancing operational needs with budgetary constraints effectively.
- Implemented inventory management systems to reduce waste and improve supply chain efficiency.
- Facilitated training sessions on best practices, enhancing team capabilities and operational knowledge.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
No Degree -
Saint Louis Community College
Saint Louis, MONo Degree - Nursing/General Studies
St. Charles Community College
St. Charles CountyHigh School Diploma -
Lindbergh Sr. High
Saint Louis, MO05-2000
Skills
- Assessment coordination
- Curriculum design
- Accreditation standards
- Accreditation expertise
- Detail-oriented
- Quality improvement
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Internal audits
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Training and development
- Audit oversight
- Information gathering
- Goal setting
- Risk assessment
- Professionalism
- Compliance documentation
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Policy enforcement
- Project management
- Compliance reporting
- Training coordination
- Crisis management
- Data analysis
- Report writing
- Performance evaluation
- Program implementation
- Risk management
- Professional demeanor
- Problem-solving aptitude
- Budget planning
- Audit support
- Legal compliance
- Document reviews
- Vendor / supplier performance management
- Policy development
- Change management
- Human resources
- Analytical skills
- Regulatory compliance
- Contract management
- Information security
- Data evaluation
- Regulatory documentation
- System analysis
- Stakeholder management
- Litigation support
- Resource allocation
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- Certified CALEA Accreditation Manager, City of St. Ann- 6/2019 - Present
- Certified in NIBRS, Use of Force Reporting
- Certified Peer Support Member through Warrior's Rest Foundation
- Former Terminal Agency Coordinator CJIS Compliant
- Certified First Line Supervisor
- NCMEC Certified/PSAP Supervisor Quality Assurance Evaluator Certified
- NIMS/ICS Certified
Accomplishments
- Supervised team of 15 staff members.
- Maintained the CALEA Law Enforcement Accreditation
- Built and maintained the CALEA Communications Accreditation
- Developed and implemented the training program for the Communications Center and updated and maintained using CALEA Communications Standards
- System Administrator for three different softwares - ITI Records Management System, PowerDMS and Guardian Tracking
- Extensive experience in data anaylsis
- Maintenance of personnel files and I.A. files
- Proficient in Microsoft Word, Excel, Google Sheets and PDF
- Six years experience in policy development
- Experienced in writing MOUs, Resolutions and Ordinances
Timeline
CALEA Accreditation Manager
City of St. Ann
03.2008 - Current
Communications Director
City of St. Ann
03.2008 - Current
Police Dispatcher
City of St. Ann
03.2008 - Current
Operations Manager
AMC Theatres
08.1998 - 07.2008
No Degree -
Saint Louis Community College
No Degree - Nursing/General Studies
St. Charles Community College
High School Diploma -
Lindbergh Sr. High