Christi Neal
Amarillo,TX
Summary
Dynamic General Manager with a proven track record at Popeyes Chicken, excelling in operations management and team building. Spearheaded strategies that drove year-over-year business growth while fostering a culture of continuous improvement. Adept at problem resolution and enhancing efficiency, I cultivate strong relationships to ensure long-term success and employee satisfaction.
Overview
1
1
Certification
Work History
General Manager
Popeyes Chicken
- Assisted in developing operational strategies to enhance team performance.
- Supported daily operations by coordinating schedules and resources effectively.
- Learned company policies and procedures to ensure compliance and safety standards.
- Collaborated with cross-functional teams to streamline communication processes.
- Observed workflow processes to identify areas for improvement and efficiency gains.
- Participated in training sessions to acquire knowledge of industry best practices.
- Implemented feedback mechanisms to gather insights from team members on operations.
- Maintained accurate records of operational activities to support management decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
General Manager/shift Lead
Burger King
- Managed daily operations to ensure compliance with company standards and procedures.
- Developed employee schedules to optimize labor efficiency and service delivery.
- Implemented training programs for staff, enhancing customer service and operational knowledge.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted performance evaluations, providing feedback to support employee development.
- Resolved customer complaints promptly, improving satisfaction ratings and loyalty.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings.
- Streamlined processes to reduce wait times during peak hours, enhancing overall efficiency.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Line Cook
Applebee's
- Prepared ingredients and meals according to standardized recipes for consistency and quality.
- Operated kitchen equipment safely, maintaining cleanliness and adhering to health standards.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with team members to meet service demands during peak hours efficiently.
Closing Kitchen Manager
Big Texan Steak Ranch
- Supervised daily kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing stock control and reducing waste.
- Developed and implemented training programs for kitchen staff to enhance skills and efficiency.
- Streamlined food preparation processes, improving service speed during peak hours.
- Conducted regular performance evaluations of kitchen staff, fostering a culture of continuous improvement.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Team Member
Taco Bell
- Collaborated with team members to enhance customer service and streamline operations.
- Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
- Operated point-of-sale systems efficiently, providing quick and accurate transactions for customers.
- Supported training of new team members on operational procedures and customer engagement techniques.
Team Member
What a Burger
Kitchen Worker
VVS Canteen
- Prepared ingredients and maintained kitchen cleanliness to ensure a safe cooking environment.
- Operated kitchen equipment efficiently, adhering to safety and sanitation guidelines.
- Assisted in meal preparation by following recipes and maintaining portion control.
- Collaborated with team members to streamline food service processes during peak hours.
Sales Associate
Walmart
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness of sales floor.
- Collaborated with team members to achieve sales goals and improve customer service practices.
Education
GED - Ged
Henderson School
Henderson, TX07.2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
While I was at Walmart I earned the same award three times for going above and beyond to help peopl
Certification
I am serv safe certified
Timeline
General Manager
Popeyes Chicken
General Manager/shift Lead
Burger King
Line Cook
Applebee's
Closing Kitchen Manager
Big Texan Steak Ranch
Team Member
Taco Bell
Team Member
What a Burger
Kitchen Worker
VVS Canteen
Sales Associate
Walmart
GED - Ged
Henderson School