Christi Nichols

• Lead revenue cycle operations across a national ophthalmology platform supporting ~75+ practices, 200+ locations, 300+ providers, and ~$1B+ in annual net revenue.

• Drive financial improvement through revenue optimization initiatives identifying $5M–$15M in revenue leakage and prioritizing high-value recovery efforts.

• Oversee onshore and offshore vendor partners (300+ onshore and 250+ offshore FTEs), improving QA accuracy to 96–98% and increasing productivity by 10-15%.

• Improve key financial metrics including reduction of Days in AR by 5 days and increasing Net Collection Rate by 2–5%.

• Partner with executive leadership and other key stakeholders to align RCM performance with enterprise financial goals and growth strategies.

• Implement and continuing improvement on scalable reporting and analytics frameworks reducing manual effort by 25–30% and improving decision-making speed.

• Lead cross-functional initiatives improving clean claim rate to 96% and reducing denials by 10%.

• Directed RCM operations across 100+ clients representing $500M in revenue within a high-growth, private equity-backed environment.

• Improved cash collections by 5% and reduced AR aging by 10% through operational redesign and analytics-driven strategies.

• Streamlined multi-department workflows improving efficiency by 15% across multiple RCM functions.

• Project Oversight: RCM migration of 100+ clients' operations across two departments from previous outsourcing company to a recently acquired offshore division.

• Leveraged strong communication skills to effectively collaborate with stakeholders at all levels of the organization.

• Utilized analytics and data-driven decision making approaches when evaluating potential solutions or courses of action.

• Collaborated closely with department heads in order to develop an integrated approach towards achieving organizational objectives.

• External full revenue cycle audits completed as coordinated with sales team.

• Two+ weekly external audit presentations delivered to potential ASC, professional and anesthesia clients to discuss gaps in current processes and ways in which revenue could be improved with our services.

• Internal full revenue cycle audits performed for ASC, professional and anesthesia clients as needed to help improve processes and bridge gaps in new-hire training.

• 12 to 18-month historical data pulled and analyzed as part of all internal and external audits.

• Special projects assigned for oversight on adhoc basis

• Provided oversight for all clients with transition from ICD-9 to ICD-10 on October 1, 2015.

• Assembled and lead project team with representatives from all RCM functions, fostering collaboration and clear communication.

• Developed detailed project tracker, including timelines, milestones, and resource allocation.

• Addressed issues and obstacles that arose during project lifecycle, finding effective solutions.