Christi Warren
Albany,GA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Front Desk Representative
Albany Area Primary Health Care
Albany, GA
10.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records, ensuring confidentiality and compliance with regulations.
Patient Care Liaison
Parallon
Nashville, TN
01.2022 - 07.2023
- Assisted in the coordination of patient care between providers, specialists, hospitals, and pharmacies.
- Supported patients with timely appointment scheduling and follow-up procedures.
- Identified opportunities to improve quality of service based on feedback from patients.
- Utilized problem-solving skills to resolve complex issues related to patient's health concerns.
- Responded promptly to inquiries from patients through phone calls or emails.
Administrative Assistant/Call Center Representative
State of Georgia
Albany, GA
07.2016 - 01.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
Education
Associate of Science - Health Information Technology
Darton State College
Albany, GA12-2006
Skills
- Overseeing schedules
- Managing records
- Appointment Scheduling
- Restocking supplies
- Adaptable
- Patient Services
Timeline
Front Desk Representative
Albany Area Primary Health Care
10.2024 - Current
Patient Care Liaison
Parallon
01.2022 - 07.2023
Administrative Assistant/Call Center Representative
State of Georgia
07.2016 - 01.2022
Associate of Science - Health Information Technology
Darton State College