Christial Johnson
Customer Service Specialist
Arlington,TX
Summary
I am a candidate with a strong customer service and administrative background with a bachelors degree. I am a recent certificate graduate from CCI Training Center with a concentration in cybersecurity and networking. My work style assessment can be described as patient, conscientious, relaxed and cooperative. I am kind, I can adapt to changing environments and I have people-oriented traits and task-oriented traits that aid in problem-solving.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Call Center Representative
Navient Corporation. Pioneer Credit Recovery, Inc
Dallas, TX
08.2020 - 07.2021
- I screened unemployment insurance claims for the New York Department of Labor.
- I used call de- escalation techniques and customer service and interpersonal skills while handling inbound and outbound calls.
- I used problem solving skills to resolve payment issues on claims and informed the caller of the issue and resolution on every call.
Council Office Assistant
City of Jersey City
Jersey City, NJ
08.2019 - 03.2020
- Delivered clerical support by handling range of routine and special requirements.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Entered constituent complaint data using excel, following procedures to keep information private.
- Informed and supported Jersey City residents through consistent communication and administrative support duties.
Education
Certification in Information Technology - Certification
CCI Training Center, Inc. - Arlington
10.2020 - 09.2021
Bachelor of Science -
New Jersey City University
09.2015 - 05.2019
Timeline
Certification in Information Technology - Certification
CCI Training Center, Inc. - Arlington
10.2020 - 09.2021
Call Center Representative
Navient Corporation. Pioneer Credit Recovery, Inc
08.2020 - 07.2021
Council Office Assistant
City of Jersey City
08.2019 - 03.2020
Bachelor of Science -
New Jersey City University
09.2015 - 05.2019
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