Estefania Delgado
Santa Ana,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Call Center Representative
West Coast University
Irvine , CA
06.2025 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Health and Benefits Associate
WTW Remote
San Diego, California
06.2024 - 01.2025
- Assisted in the annual open enrollment process by providing information about available plans.
- Analyzed data collected from surveys to identify areas where improvements can be made.
- Ensured compliance with applicable laws such as FMLA, HIPAA and COBRA regulations.
Administrative Clerk
Kaiser Permanente
San Diego
07.2022 - 06.2024
- Computed, recorded and proofread data or reports.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Collection of copayments and verification of medical insurance.
- Check in and out of the emergency room, and/or admit to the hospital.
Dental Assistant
Orange Coast Dental
Santa Ana, California
04.2015 - 09.2021
- Took medical and dental history and recorded vital signs of patients.
- Established clean, sterile and welcoming environment for patients.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ 01.2025 - Current
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ01-2024
Dental Assistant
California Dental Certification
San Diego, California01-2024
Dental Assistant
Everest College
Anaheim, CA02-2015
Skills
- Surgical assistance
- Patient education
- Sterilization techniques
- Radiography procedures
- Patient scheduling
- Medical record management
- Infection control
- Effective communication
- Team collaboration
- Customer service
- Time management
- Dental staff support
- Insurance verification
Certification
- Certified Dental Assistant
- Infection Control
- BLS
- Radiology Safety
- Coronal Polish
- California Practice Act
Timeline
Call Center Representative
West Coast University
06.2025 - Current
Bachelor of Science - Business Administration
University of Phoenix
01.2025 - Current
Health and Benefits Associate
WTW Remote
06.2024 - 01.2025
Administrative Clerk
Kaiser Permanente
07.2022 - 06.2024
Dental Assistant
Orange Coast Dental
04.2015 - 09.2021
Associate of Arts - Business Administration
University of Phoenix
Dental Assistant
California Dental Certification
Dental Assistant
Everest College