Christian Agpaoa
Los Angeles,California
Summary
Film graduate with +5 years in customer service and hospitality. Natural team player with problem-solving and communication skills. Exceptional work ethic. Proficient in MS Office Suite, Google Apps, and Adobe Creative Cloud.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Lead Ride Operator/Crew Trainer
Universal Studios Hollywood
Los Angeles, California
06.2021 - Current
- Engaged safety devices and monitored attraction during operation to reduce safety risks
- Followed posted restrictions and denied access to attraction for guests under minimum requirements
- Interacted with guests to facilitate fun and exciting experiences
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisors
- Conducted daily and hourly inspections of attraction to verify functionality and safety
- Trained new ride operators on safety procedures and ride operations
- Provided communication between ride operators and other amusement park personnel to support operations
Entertainment Supervisor
Universal Studios Hollywood
Los Angeles, California
08.2023 - 11.2024
- Empowered performers to independently handle common issues and maintain safety standards
- Assigned schedules to workers for optimal coverage
- Monitored workers for performance, professionalism and service quality
- Coordinated supply orders, storage and distribution for program
- Skilled at working independently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement
Film Crew Member
K49 Film Productions
Los Angeles, California
10.2016 - 12.2023
- Managed lights, stands, flags, and electrical units
- Mixed sound using Zoom field recorder and Sound Devices 702 + 302
- Operated boom mic
- Tracked daily progress of film production, maintaining order on set
- Transferred and organized media as well as understanding camera settings and on-set color correction
- Participated in pre-production planning such as scheduling, location scouting and equipment rental
Crew Member
Pacific Theatres
03.2017 - 04.2021
- Guided customers through all menus, demonstrating advanced knowledge of specials
- Anticipated and address customer needs
- Supported coworkers as needed
- Coordinated with front-of-house and back-of-house teams to maximize efficiency
- Delivered exceptional, friendly service
- Trained new servers on expectations and procedures
- Answered guest inquiries and resolve issues smoothly
- Greeted all customers at walk-in
- Memorized specifics of all menus
- Operated POS system to input customer orders
- Operated and troubleshooted projectors
- Managed opening and closing duties
- Handled incoming calls and reservation requests
- Assisted other team members to achieve goals
Film Crew Member
Columbia College Hollywood Productions
10.2016 - 06.2020
- Wrote, produced, and directed shorts for various classes and assignments
- Produced my own television broadcast, collaborating with a team of students
- Edited various projects using Adobe Premiere and Photoshop
- Performed in various shorts and an actor's showcase
- Worked with team of students as a electrician, production assistant, grip, and sound mixer
- Participated in pre-production planning such as scheduling, location scouting and equipment rental
Performer
Smith's Family Garden Luau
Kapaa, Hawaii
05.2016 - 05.2018
- Performed cultural entertainment for guests
Education
Bachelor's Degree - Arts, Directing Cinema/TV, Languages
Columbia College Hollywood
Tarzana, CA 10.2016 - 05.2020
Skills
- Microsoft Office
Adobe Creative Suite
Customer Support
Leadership
Problem Resolution
Team Building
Hospitality Experience
Communication
Ride Operations
Google Apps
Selected Works
“Lie Cheat Steal”, Short, 2020 - Director/Writer/Producer
“You Hittin’ Dat”, Web-Series, 2018-2020 - Gaffer/Grip/PA/Sound Mixer/Boom Op
“Killer Bae”, Web-Series, 2018-2019 - Gaffer/Grip/PA/Sound Mixer/Boom Op
“7 Days in Kauai”, Short, 2018 - Assistant Director/Gaffer/Grip
“Silencer”, Short, 2019 - Director/Writer/Producer
“The Director Prepares”, Short, 2018 - Director/Writer/Producer
“Dairy”, Television Talk Show, 2017 - Producer/Showrunner
Timeline
Entertainment Supervisor
Universal Studios Hollywood
08.2023 - 11.2024
Lead Ride Operator/Crew Trainer
Universal Studios Hollywood
06.2021 - Current
Crew Member
Pacific Theatres
03.2017 - 04.2021
Bachelor's Degree - Arts, Directing Cinema/TV, Languages
Columbia College Hollywood
10.2016 - 05.2020
Film Crew Member
K49 Film Productions
10.2016 - 12.2023
Film Crew Member
Columbia College Hollywood Productions
10.2016 - 06.2020
Performer
Smith's Family Garden Luau
05.2016 - 05.2018
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