CHRISTIAN AIKENS
Prairieville,LA
Summary
Coming from an extensive background of customer service and sales based jobs, I would consider it my bailiwick. I pride myself on the fact that I enjoy a challenge and have been able to thrive in a variety of industries with little, or no previous experience or background. I have learned that I can accomplish any task, or goal provided the tools and knowledge required to perform my expected duties.
Overview
3
3
years of professional experience
Work History
Service Liason
Porsche South Orlando
03.2024 - 07.2024
- Answered in-depth questions about company offerings, service policies and benefits of each plan
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Service Lead
Zembower's Auto-Center
08.2023 - 03.2024
- My position allowed me to implement everything I've learned during my time at previous dealerships over the years
- I didn't have the support of "departments" so my duties included those of a service advisor, and a parts consultant
- Those duties consisted of fielding calls and setting appointments, meeting the client and identifying their maintenance needs, working and communicating with technicians and evaluating inspection reports to then identify the necessary parts and labor to formulate an estimate of the cost of repairs/maintenance
- In some instances it was necessary to work with warranty companies to allow a client to take advantage of any coverage they have
- Once work is approved, I worked with a multitude of entities(wholesale and commercial) to order parts for the technician to complete the recommended repairs
- Upon completion of work I ensure the quality of repairs, close out the RO, then facilitate payment and pick-up.
Service Writer/Parts Consultant
Ascension Honda
03.2023 - 07.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Developed estimates by costing materials, supplies and labor
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor/Sales Consultant
Ross Downing Buick/GMC
03.2021 - 03.2023
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports
- Answered in-depth questions about company offerings, service policies and benefits of each plan
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Education
High School Diploma -
East Ascension High School
Gonzales, LA12.2014
Psychology & Performing Arts
Baton Rouge Community College
Baton Rouge, LA05.2019
Timeline
Service Liason
Porsche South Orlando
03.2024 - 07.2024
Service Lead
Zembower's Auto-Center
08.2023 - 03.2024
Service Writer/Parts Consultant
Ascension Honda
03.2023 - 07.2023
Service Advisor/Sales Consultant
Ross Downing Buick/GMC
03.2021 - 03.2023
High School Diploma -
East Ascension High School
Psychology & Performing Arts
Baton Rouge Community College
Similar Profiles
Deja GuzmanDeja Guzman
BDC Representative at Porsche South OrlandoBDC Representative at Porsche South Orlando
Jimbol JardinJimbol Jardin
SERVICE ADVISOR at PORSCHE SOUTH ORLANDOSERVICE ADVISOR at PORSCHE SOUTH ORLANDO
Keilian MartinezKeilian Martinez
Inventory Manager/loaner Coordinator at Porsche South OrlandoInventory Manager/loaner Coordinator at Porsche South Orlando
Tia GreenTia Green
Cashier at KrogerCashier at Kroger
Peggy ConnerPeggy Conner
Emergency Medical Technician at Acadian AmbulanceEmergency Medical Technician at Acadian Ambulance