Stephanie Edwards
Goodyear,AZ
Summary
Dynamic professional with extensive experience in customer service and regulatory compliance, notably at Banner Health. Proven track record in contract negotiation and report writing, achieving high customer satisfaction through effective problem-solving and team collaboration. Skilled in preparing invoices and fostering relationships, ensuring operational excellence and adherence to state requirements. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
Work History
Guest Service Liason
Banner Health, University Medical Center
Phoenix, AZ
12.2023 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained cleanliness of lobby area and front desk counter.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted walk-in and phone guests, determining interests and needs.
- Arranged for translators and other special services for guests.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Insurance Agent
Liberty National
Tempe, Ariz
05.2024 - 10.2024
- I earned my life and health insurance license, became field certified, and worked with the community to help bring subliminal insurance to small business owners.
- Delivering presentations and products offered in detail to business owners
- Completed cold calling to confirm business information, made direct contact with several businesses daily, and provided amazing customer service.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Achieved repeat business and referrals through personalized services.
Bank Teller
Wells Fargo
Avondale, Arizona
12.2022 - 04.2024
- Performed special services for customers, ordering bank cards and checks.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Maintained confidentiality of bank records, transactions and customer information.
- Maintained accurate records of all financial transactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Owner, CEO
Unity Group Homes, LLC
Gilbert, Arizona
07.2007 - 05.2018
- Owner and operator of a residential group home for adolescents at-risk children.
- Attend regular meetings with case managers and therapists to discuss treatment plans, report writing, and work with numerous agencies for each child regarding their treatment needs.
- Obtained and maintained state contracts, billing, invoices, and monthly reports on each child's.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with local, state, and federal regulations.
- Developed strategic plans to increase profitability and efficiency.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for employees on a regular basis.
- Maintained relationships with existing clients by providing superior customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
Social Worker 3
Department of Children and Family Services
Fresn, CA
11.1999 - 07.2003
- Promoted to a Social Worker 3 and was a lead trainer prior to relocating, and I was on track to become a supervisor
- I was an emergency response worker, where I worked directly with the community, conducted interviews and investigations of abuse, and worked alongside the local police department to ensure the children's safety.
- Located temporary housing for children that required placement, was responsible to prepare court reports, attend court proceedings, and advocating for the safety of the children
- I was then promoted to investigate high-profile cases and reported directly to the manager.
- I decided to relocate to another state, so I resigned; it was very rewarding.
- Provided crisis intervention services for clients experiencing acute distress.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Implemented social service interventions to achieve treatment goals and address client needs.
Detention Counselor
Fresno County Probation Office
Fresno, CA
01.1997 - 11.1999
- Was responsible for the daily safety of the minors that were incarcerated
- I completed daily routine tasks, supervised outside and recreational programs, safely transported minors to court, and was involved in the booking process of minors being detained.
- Checked visitors into the facility and supervised visitations, prepared daily reports on behavior and activities, and spoke with and counseled the minors daily during program activities.
- I was able to work as part of a team with my fellow coworkers.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Referred individuals to outside resources and services for additional support.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
Education
degrees - Criminology, victimization
Fresno State university of California
Fresno, CA05.1998
Diploma - general studies
Pomona High School
01.1998
Skills
- Customer service
- Report writing
- Contract negotiation
- State requirements compliance
- Hiring and terminating
- State contract compliance
- Preparing invoices and receivables
- Completed biweekly payroll
- Need assessment
- Presentation skills
- Regulatory compliance
- Team collaboration
- Problem solving
- Attention to detail
- Professional telephone demeanor
Awards
- Tremendous experience with working with the public
- Active listening and de-escalation skills
- Managed over 20 employees
- Handled payroll and state contracts
- Ensured daily compliance with state regulations
- Participated directly with clients' case managers
- Coordinated care for clients and routine doctor's visits
- Developed treatment plans for clients
- Negotiated state contracts and maintained relationships with agencies
Timeline
Insurance Agent
Liberty National
05.2024 - 10.2024
Guest Service Liason
Banner Health, University Medical Center
12.2023 - Current
Bank Teller
Wells Fargo
12.2022 - 04.2024
Owner, CEO
Unity Group Homes, LLC
07.2007 - 05.2018
Social Worker 3
Department of Children and Family Services
11.1999 - 07.2003
Detention Counselor
Fresno County Probation Office
01.1997 - 11.1999
degrees - Criminology, victimization
Fresno State university of California
Diploma - general studies
Pomona High School
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