Summary
Overview
Work History
Education
Skills
Timeline
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Christian Alvarez

Tucson,AZ

Summary

An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Guest Service Expert

The Ritz-Carlton Hotel Company
09.2023 - Current
  • Enhanced guest satisfaction by providing prompt and personalized assistance during their stay.
  • Extensive menu and liquor knowledge to ensure guest's confidence when ordering unique menu items.
  • Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
  • Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.

Server

Chili's Bar And Grill - Brinker International
12.2016 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Licensed Real Estate Agent

Long Realty Company
08.2021 - 08.2022
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.

Education

Associate of Science - Engineering (Pre-Engineering)

Pima Community College
Tucson, AZ
03.2025

High School Diploma -

Ironwood Ridge Highschool
Oro Valley, AZ
05.2019

Skills

    • Forbes 5-Star Training
    • Complex Problem-Solving
    • Service Prioritization
    • Point-of-Sale (POS) Software
    • Cool Under Pressure
      • Guest Satisfaction
      • Social Perceptiveness
      • C Programming
      • Data structures expertise
      • Database programming

Timeline

Guest Service Expert

The Ritz-Carlton Hotel Company
09.2023 - Current

Licensed Real Estate Agent

Long Realty Company
08.2021 - 08.2022

Server

Chili's Bar And Grill - Brinker International
12.2016 - 09.2023

Associate of Science - Engineering (Pre-Engineering)

Pima Community College

High School Diploma -

Ironwood Ridge Highschool

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