Michelle Armijo
Los Lunas,NM
Summary
Love people from all walks of life! Never Judge !! We all have our own story Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Aministrative Assistant
Council of Government NM
Los Lunas, NM
09.2024 - 03.2025
- Answered phones and greeted anyone that would enter the establishment.
- Scanned and sent all gas mileage and information that had been collected monthly for the trucks and the drivers information on how much they drove to and where.
- There were many other duties that came on a daily basis.
Customer Service/ticket agent Gate rep
United Ground Express
Albuquerque, NM
01.2021 - 06.2022
- Checked in Passengers, checked their passports and or Drivers license.
- Checked passengers luggage make sure the weight was in compliance with the weight limit.
- Gate Agent: announced the gate announcements made sure all passengers complied with entering the aircraft. After I drove the Jet bridge away and made sure all was good so craft could take off in a timely manner.
- Lifted all bags that were from 20lbs to 100lbs. Worked in the baggage office when needed if there were any bags missing put the information in the system and tracked bags and sent the bags to the passengers after locating them.
Customer Service Representative SEASONAL Position
Prime Therapeutics
Remote
10.2019 - 01.2020
- Answered non-stop multi calls with a head-set and dual computers from home. Checked all my resources simultaneously to ensure all communications are precise and accurate
- Self-Starter, flexible, team player and multi-tasker.
- Received many calls from Prime Therapeutics Members, Pharmacies, Drs and Dr's Offices to support and assist with order processing on general accounts and benefit inquiries.
- Investigated and resolved members inquiries questions in a timely manner and also when needed and escalated to the appropriate team member.
- Used judgement and strong decision making skills to override some medications that were unable to work or refilled to soon.
- Always used an sympathetic attitude to all calls and to all members and Pharms and Dr's Office when unable to adhere to their requests, because of policies and procedures.
- Always sat in front of computer with head-set for up to 9 hours sometimes more when needed overtime.
- Attended morning meetings every morning with team members via go to meeting applications.
- Processed claims when needed. Confirmed and went over everything that was discussed to ensure the people I am helping understood to the fullest also documented record.
- Very Flexible Schedule I adhered to.
- Primary goal was to help members get the medication they need to feel better, and acknowledge all HIPPA rules and regulations.
Food Server
Chili's
Los Lunas, NM
02.2016 - 05.2019
- Take food orders, provide Beverages and provided hospitable and customized service to chili's guest
- Acts quickly in a fast paced high volume environment
- Partners with other team members to ensure guest satisfaction
- Alcohol Server Certified and Food Borne Certified
- Excellent listening and communication skills
- Team player go above and beyond to help a team member
Clerical Specialist
Presbyterian Medical Group
Albuquerque, NM
03.2015 - 05.2017
- Updated patient accounts and information on a daily basis.
- Trained on Epic system and all insurance Portals
- Scheduled and registered Patients, which included complex appointments that included referrals
- Provided a high level of customer service while dealing with physicians, all departments, patients and their families
- Secured financial payment at time of service including co-insurance, co-payments, residual balances, self-pay and deductible monies due
- Checked patients demographics making sure all insurance went through the portal and was current
- Abided by all HIPAA regulations attend quarterly MSO meetings, staff meetings, and employee forums
ACCOUNT EXECUTIVE
UNIQUE SCREEN MEDIA
Albuquerque, NM
10.2008 - 02.2011
- Preformed independent sales, responsible for Advertising small-medium business to the screen before a movie at local movie theaters. Highly skilled in creating sales presentation to guide decision-making and using persuasive technologies to overcome objectives. Accomplished in developing effective sales plans to achieve long-term account and business growth.
- Exceeded targeted sales goals by 100%.
- Executed 50 daily cold calls to top level executives to increase client base.
Education
High school or equivalent - SALES
Belen High School
Belen, NMSkills
- ICD-10
- Negotiation
- Hotel experience
- EMR Systems
- Salesforce
- Data Entry
- Organizational skills
- Marketing
- Cash register
- Recruiting
- Microsoft Project
- Microsoft Excel
- Payroll
- Anatomy knowledge
- Pricing
- Sales
- Google Suite
- Medical Scheduling
- Social media management
- Customer Support (10 years)
- Retail sales
- Fashion retail
- Insurance Verification
- Medical Records
- Medical records
- Medical Billing
- Serving
- Cold Calling
- CLIENT RELATIONS (5 years)
- BUSINESS DEVELOPMENT (7 years)
- Direct sales
- SALES ASSOCIATE (5 years)
- Typing
- HIPAA
- Detailing
- Call Center (5 years)
- Cold calling
- Windows
- Business development
- Microsoft Word
- Food Service (10 years)
- CRM software
- Epic
- Computer skills
- Customer Service (10 years)
- Fast Food (2 years)
- Time Management
- Medical Office Experience
- Medical Terminology
- Hospitality
- CRM (9 years)
- Google Docs
- SELF STARTER (10 years)
- B2B sales
- Bilingual (Less than 1 year)
- Customer Care (10 years)
- Account management
- Data entry
- Anatomy Knowledge
- Host (4 years)
- Medical terminology
- Microsoft Office
- Purchasing
- Patient Care
- Telemarketing
- CSR (10 years)
- Clerical experience
- Communication skills
- Pediatrics
- CPT Coding
- Customer service
- Office administration
- Administrative support
- Time management
- Customer and client relations
- Computer proficiency
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Data organization
- Professional and mature
- Filing and data archiving
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Data management
- Spreadsheets
- Multi-line phone systems
- Client relations
- Event coordination
- Confidential document control
- Attendance record management
- Client relationship building
- Pipeline management
- Written and verbal communication
- Strategic selling
- New business opportunities
- CRM software expertise
- Territory management
- Sales quota achievement
- Business development and planning
- Customer relationships
- Customer presentations
- Lead development
- Customer rapport
- Sales strategies
- Lead generation
- Account planning
- Performance tracking
- Sales proficiency
- Goals and performance
- Sales expertise
- Contract negotiation
- Account servicing
- Account oversight
- Revenue generation
- Vendor management
- Database management
- Sales target monitoring
- Marketing management
- Order management
- Forecast preparation
- Needs assessments
- Negotiation skills
- Competitor tracking
- Strong presentation skills
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Active listening
- Excellent communication
- Processing payments
- Teamwork
- Food safety and sanitation
- Reliability
- Customer satisfaction
- Adaptability and flexibility
- Self motivation
Certification
- Driver's License August 2021 to September 2026
- Food Handler
Additional Information
- SKILLS self-disciplined, self starter Quick learner
- Proficiency in Microsoft office Easily adapt to new programs apps, sales force and CRM Reliable, dependable
- Excellent communication skills self-motivated worked at home and also work well with others.
- Written and listening Core-values, customer focused
- Excel in working under pressure Integrity, caring, respectable and
- Computer proficient Client- accountable
- Focused & Client relations Creative problem solving
- Sales Associate of the Month
- Award
- Approachable
- Trained in business development
Timeline
Aministrative Assistant
Council of Government NM
09.2024 - 03.2025
Customer Service/ticket agent Gate rep
United Ground Express
01.2021 - 06.2022
Customer Service Representative SEASONAL Position
Prime Therapeutics
10.2019 - 01.2020
Food Server
Chili's
02.2016 - 05.2019
Clerical Specialist
Presbyterian Medical Group
03.2015 - 05.2017
ACCOUNT EXECUTIVE
UNIQUE SCREEN MEDIA
10.2008 - 02.2011
High school or equivalent - SALES
Belen High School