Stephanie Rondeau
Lowell,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Assistant Office Manager
Concord and Lexington Oral Surgery
Concord, Ma
04.2022 - Current
- Open facility, Close facility, Answering phone, Surgeons schedule for week, Entering patients demographics, Checking in patients, Checking out patients, Answering billing questions, Going over treatment plans, Referral and X-rays for patients, Scheduling patients appointments
- Completed bi-weekly payroll for 15 employees.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Cultivated professional atmosphere by maintaining open lines of communication among team members.
Medical Secretary/Referral Specialist
Merrimack Valley Internal Medicine
Chelmsford Ma
06.2019 - 02.2022
- Processing referrals daily, Checking phone line frequently, Checking in and out patients, Checking patients demographics are correct, Booking patients appointments with specialists, Booking upcoming appointments in office, Schedule EMG's, Update lab slips, Maintain physician's schedule's, Prior Authorizations, Triaging incoming calls, Verify insurance eligibility, Sleep study authorizations, C-pap Authorizations, Death certificates
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Maintained clean and organized office environment to promote positive atmosphere for both staff and patients.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for 5-physician medical facility, scheduling appointments, and handling patient inquiries.
Unit Manager/Credentialing Manager/Central Supply
Sunny Acres Nursing Home
Chelmsford Ma
05.2015 - 06.2019
- Responsible for managing 92 bed long term and rehab unit, making appointments for all residents, setting up transportation, admissions and discharges, opening and closing medical charts in timely manner, updating census, calling physicians about labs and prescriptions, purchasing all nursing supplies for facility, keeping within budget every month, credentialing of all Physicians that come to facility, booking labs and rays
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Communicated with patients, ensuring that medical information was kept private.
Office Manager
Northeast Maintenance
Bedford Ma
04.2012 - 12.2016
- Responsible for scheduling jobs for contractors, Sending out invoices to all customers, Collections for past due invoices, Answering all emails in timely manner, Answering all customers phone calls, Banking for company, Software used daily Excel, Word, Google calendar, Wave Accounting
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained computer and physical filing systems.
Medical Records/Morning Supervisor/Credentialing Clerk
Town and Country Nursing Center
Lowell MA
01.2008 - 01.2012
- Responsible for credentialing over hundred Physicians that visit facility, Medical Records, Coding, Thinning charts, updating physicians orders, scheduling appointments for 80 residents, Updating census daily, Cori checks on all new employees, Nurse registry check on all new employees, responsible for CQI quarterly meeting, Scheduling for employees, Admitting new residents, and discharging residents, ordering supplies for facility
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Ensured seamless morning operations through effective communication and coordination with evening supervisors.
- Monitored inventory levels, maintaining optimal stock for smooth daily operations.
- Promoted positive work environment by fostering open communication and teamwork among staff members.
- Assisted in employee training, developing competent team members capable of handling various responsibilities.
Education
Diploma - Medical Billing and Coding
Lincoln Technical Institute
Lowell, MA05.2007
Associate - Liberal Arts
Middlesex Community College
Lowell, MA01.2004
Skills
- Microsoft Office (10 years)
- Scheduling (10 years)
- Budgeting (10 years)
- Organizational Skills (10 years)
- Payroll (10 years)
- EClinicalWorks
- EMR Systems
- Medical Coding
- Medical Records
- ICD-10
- Insurance Verification
- Medical Billing
- CPT Coding
- ICD-9
- Medical Office Experience
- QuickBooks
- Administrative Experience
- Medical Terminology
- Customer Service
- HIPAA
- Accounts Receivable
- ICD Coding
- Medical Receptionist
- Medical Scheduling
- Eaglesoft (1 year)
- Cerner
- Management
- Retail management
- Epic
- Experience Administering Injections
- Clerical Experience
- Workflow Coordination
- Administrative Support
- Scheduling and Calendar Management
- Office Administration
- Scheduling Appointments
- Training and Coaching
- Payroll Processing
- Relationship Building
- Credit and Collections
- Inventory Control
- Supply Replenishment
- Event Coordination
- Meeting Planning
- Staff Training
Assessments
- Attention to detail, Proficient, 06/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work motivation, Proficient, 08/01/21, Level of motivation and discipline applied toward work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Assistant Office Manager
Concord and Lexington Oral Surgery
04.2022 - Current
Medical Secretary/Referral Specialist
Merrimack Valley Internal Medicine
06.2019 - 02.2022
Unit Manager/Credentialing Manager/Central Supply
Sunny Acres Nursing Home
05.2015 - 06.2019
Office Manager
Northeast Maintenance
04.2012 - 12.2016
Medical Records/Morning Supervisor/Credentialing Clerk
Town and Country Nursing Center
01.2008 - 01.2012
Diploma - Medical Billing and Coding
Lincoln Technical Institute
Associate - Liberal Arts
Middlesex Community College