Christian Avila
Lorenie's Thai Food
Marion,IN
12
years of professional experience
Detail-oriented professional with a strong background in guest relations. Skilled in time management, multitasking, and conflict resolution, ready to create a welcoming environment through attentive communication and problem solving.
Work History
Front of House Staff Member
1 Year 2 Months- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Trained new staff on operational procedures and customer engagement techniques effectively.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Barista
4 Months- Prepared and served high-quality beverages following standardized recipes.
- Collaborated with team members to enhance workflow during peak hours efficiently.
Front Desk Agent
6 Months- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction levels.
- Collaborated with housekeeping staff to maintain cleanliness and readiness of rooms.
Customer Service Representative
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with rental processes, ensuring accurate reservations and billing procedures.
Bartender
10 Months- Crafted and served beverages while ensuring adherence to quality standards.
- Engaged with customers to enhance their dining experience through personalized service.
Server
3 Years- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front of House Manager /Restaurant General Manager
1 Year 9 Months- Oversaw daily operations, ensuring optimal guest experiences and efficient service delivery.
- Trained and mentored staff on best practices for customer engagement and operational standards.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Developed staff schedules to maintain adequate coverage during peak hours and optimize labor costs.
Education
Phlebotomy
High School Diploma
Skills
Guest relations
Excellent communication
Multitasking
Conflict resolution
Time management
Teamwork and collaboration
Attention to detail
Problem-solving
Memory retention
Money handling
Timeline
Front of House Staff Member
Lorenie's Thai Food
08.2025 - CurrentRead More
Barista
Starbucks
05.2024 - 09.2024Read More
Front Desk Agent
Hampton Inn
12.2022 - 06.2023Read More
Customer Service Representative
U Haul Co
04.2022 - 09.2022Read More
Bartender
Red Robin
10.2019 - 08.2020Read More
Server
Bakersfield Tacos
09.2016 - 09.2019Read More
Front of House Manager /Restaurant General Manager
Wingstop
12.2014 - 09.2016Read More
Udemy Online
Phlebotomy
Read More
Penn Foster High School
High School Diploma
Read More
Certification of Appreciation For Public Service
For faithful service as a Member of the Petit Jury of the county of Rutherford, State of Tennessee in the October 2019 term of the court. Recognized November 13, 2019.