Christian Bell
San Antonio
Summary
Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants.
Overview
4
4
years of professional experience
Work History
Residential Connectivity Sales Specialist
Charter Spectrum
10.2023 - 02.2024
- Built strong client relationships through consistent communication and effective problemsolving
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations
- Informed customer about promotional offers exclusive to their household
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly
- Built rapport with customers and assessed needs to make product recommendation
Quality Assurance (Seasonal)
J Alexander Rustic Silver
08.2022 - 09.2023
- Cleaned and checked through quality of product
- Unloading and packaging product for orders
Call Center Agent
TaskUs
03.2021 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Addressed customer account discrepancies and concerns.
Census Enumerator
United States Census Bureau
08.2020 - 10.2020
- Properly completed surveys by performing Enumerating before ending each call.
- Observed participants and recorded results.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts - Liberal Arts And General Studies
St Philips College
San Antonio, TX06.2020
Skills
- Telephone etiquette
- Participant screening
- Inbound and outbound calls
- Writing case histories
- Client Engagement
- Recordkeeping
- Data verification
- Relationship development
- Problem resolution
- MS Office
Timeline
Residential Connectivity Sales Specialist
Charter Spectrum
10.2023 - 02.2024
Quality Assurance (Seasonal)
J Alexander Rustic Silver
08.2022 - 09.2023
Call Center Agent
TaskUs
03.2021 - 07.2022
Census Enumerator
United States Census Bureau
08.2020 - 10.2020
Associate of Arts - Liberal Arts And General Studies
St Philips College
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