Christian Benitez
Lakewood,CA
Summary
Diligent and results-driven professional with a Bachelor's Degree in Communication Studies, specializing in Product and Payment Specialist roles. Demonstrates exceptional motivation, an action-oriented approach, and organizational prowess. Applies keen critical thinking and problem-solving skills to surmount challenges and achieve objectives that strategically benefit the company.
Overview
8
8
years of professional experience
Work History
Payment Specialist
HouseCall Pro
San Diego, CA
02.2024 - Current
- Utilized communication channels like Intercom and Salesforce to address payment concerns including lending, account takeovers, debt collection, and account reconciliation.
- Supported professionals in adopting effective chargeback prevention techniques, while also aiding in the collection and submission of required evidence.
- Identified and resolved technical errors by effectively communicating with engineering and product teams.
- Collaborated with Risk team to mitigate risks associated with high-risk accounts, transactions, and activity by leveraging software such as Snowflake, Amplitude, and Castle.
Product Specialist
Houzz
Irvine, CA
04.2021 - 02.2024
- Maintained a positive relationship with Houzz Pro consumers by executing tasks, addressing their concerns or educating them about the platform, resulting in a low first response rate.
- Managed simultaneous client interactions while actively collaborating on projects using software systems like Jira, Intercom, Salesforce, and Stripe.
- Maintained a strong client relationship by proactively communicating new features and updates on the CRM platform, using in-depth knowledge to ensure client satisfaction.
- Collected and documented user feedback on platform usability, features, and overall user experience. Connected with product development team to relay feedback and contribute to product improvements.
Associate
In-N-Out
Long Beach, CA
08.2016 - 04.2021
- Successfully coordinated daily activities to drive sales performance and maintain a safe working environment for employees.
- Displays an ability to embrace change in work settings and demands, readily accepting additional responsibilities that contribute positively to the company's future success.
- Contributed to the company's event planning efforts and coordinated logistical aspects.
Education
Bachelor of Arts - Communication Studies
California State University, Long Beach
Long Beach, CA05-2018
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in Data Analytics and Data Privacy
- Ability to utilize Microsoft Office efficiently
- Strong Project and Finance management
- Strong experience in utilizing Salesforce, Jira, Intercom, and Stripe
Timeline
Payment Specialist
HouseCall Pro
02.2024 - Current
Product Specialist
Houzz
04.2021 - 02.2024
Associate
In-N-Out
08.2016 - 04.2021
Bachelor of Arts - Communication Studies
California State University, Long Beach
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