Christian Birkett
Winter Park,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining recruitment processess. Skilled in CRM software and organization, I excel in identifying new business opportunities and fostering strong relationships. Achieved significant improvements in efficiency and customer retention through innovative strategies and a focus on achievements.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Expert
Red Wing Shoes
07.2023 - 11.2024
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
IT Recruiter
TEK Systems Global Services
08.2022 - 10.2022
- Improved overall company efficiency through implementation of new recruitment methodologies such as video interviewing and online assessment tools.
- Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
- Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
- Developed and monitored employee recognition programs.
- Developed strong relationships with hiring managers to understand their unique needs for each IT position.
Marketing Analyst Intern
String
01.2022 - 06.2022
- Compiled and analyzed customer feedback from various channels, identifying areas for improvement in product offerings and marketing efforts.
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Researched and evaluated potential new markets and products.
- Used various market research tools and techniques to gather, analyze and interpret data.
Sales Development Representative
Vivint Home Security
10.2018 - 04.2019
- Built relationships with customers and community to promote long term business growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Bachelor of Science - Marketing And Sales
Grand Canyon University
Phoenix, AZ08-2022
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
Languages
English
Native or Bilingual
Interests
- I participate in a variety of outdoor recreational activities
- Video Gaming
- I like working with my hands and fixing things
- DIY and Home Improvement
- Outdoor Recreation
- Music
Timeline
Customer Sales and Service Expert
Red Wing Shoes
07.2023 - 11.2024
IT Recruiter
TEK Systems Global Services
08.2022 - 10.2022
Marketing Analyst Intern
String
01.2022 - 06.2022
Sales Development Representative
Vivint Home Security
10.2018 - 04.2019
Bachelor of Science - Marketing And Sales
Grand Canyon University
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