Francisco Delgado Salazar
cleveland
Summary
Dynamic customer service expert with a strong focus on quality control and customer relations. Proven ability to enhance service delivery and develop effective training materials.
Overview
15
15
years of professional experience
Work History
Customer Sales and Service Expert
Expedia Group
Dublin, OH
03.2021 - 02.2025
- Provided exceptional customer support through phone, email, and chat channels to resolve inquiries efficiently.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction metrics.
- Assisted customers in navigating travel booking platforms, ensuring seamless user experiences and troubleshooting issues.
- Developed training materials and conducted sessions for new team members on best practices in customer service.
Technical Support Representative
AT&T
El Salvador
06.2010 - 01.2019
- Resolved technical issues for customers through troubleshooting and problem-solving techniques.
- Provided support for a wide range of telecommunications products and services.
- Assisted in training new team members on systems and customer service protocols.
- Utilized ticketing systems to track, prioritize, and resolve customer inquiries efficiently.
Education
High School Diploma -
Spencer School
San Salvador, El Salvador11-2008
Skills
- Organization
- Leads prospecting
- Teamwork and collaboration
- Calm and professional under pressure
- Quality control
- Customer service
- Direct sales
- Customer relations
- Remote office availability
- Policies and procedures adherence
- Inbound call management
- Order documentation
- Product sales
- Teamwork
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Sales and Service Expert
Expedia Group
03.2021 - 02.2025
Technical Support Representative
AT&T
06.2010 - 01.2019
High School Diploma -
Spencer School