Christian Blake
United States Postal Service
Herriman,UT
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent communication and listening skills.
Overview
5
5
years of professional experience
Work History
Acting Postmaster
United States Postal Service
07.2023 - 09.2023
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 10%.
- Monitored and Analyzed detailed reports of all post office activities using Power BI.
- Managed daily operations of 60-employee post office.
- Hired, trained and evaluated performance of 60 employees.
Supervisor, Customer Services
United States Postal Service
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Handled 1,000+ customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Assistant Supervisor, Customer Services
United States Postal Service
04.2021 - 08.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Maintained safety records and accident reports for human resources.
Growth Manager
United States Postal Service
02.2019 - 08.2022
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor of Science - Professional Studies
BYU Pathway Worldwide
Salt Lake City, UT12.2025
Bachelor of Science - Statistics
Utah State University
Logan, UT05.2018
Skills
- Data Analysis
- Time Management
- Microsoft Office
- Willingness to Learn
- Attention to Detail
- Customer Satisfaction
Accomplishments
- Member of the National Society of Leadership and Success
Timeline
Acting Postmaster
United States Postal Service
07.2023 - 09.2023
Supervisor, Customer Services
United States Postal Service
08.2022 - Current
Assistant Supervisor, Customer Services
United States Postal Service
04.2021 - 08.2022
Growth Manager
United States Postal Service
02.2019 - 08.2022
Bachelor of Science - Professional Studies
BYU Pathway Worldwide
Bachelor of Science - Statistics
Utah State University
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