Christian Bruns
Vero Beach,FL
Summary
Dynamic customer service professional with a proven track record at Nextech, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in managing high-pressure situations while ensuring customer satisfaction. Committed to fostering positive relationships and delivering exceptional support in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nextech
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Reliant Real Estate Services
03.2022 - 01.2023
- Provide a friendly, and professional work environment for each tenant to visit, and team member to inhabit; Ensures that all tenant needs are met in a timely and professional manner within corporate guidelines; Processes monthly tenant payments, signing of new contracts with tenants, closure of contracts with tenants, and provide touring of facility to new tenants; Overview of U-Haul rentals, and customer focused shipping services
- Responsible for daily accurate opening, and closing records, and safety walk through inspections; Ensures that merchandise is priced accurately, and uniformly per visual guidelines, conducts monthly store inventory, and reconciliation; maintains daily sales records versus our daily sales goals, enters, and adjusts data into the computer for receiving, and shipping;. Responsible for retention of guest records, and disposal of said records in a professional, and secure manner as set forth by loss prevention, and corporate mandate
- Training, and motivation of a team of two to three full- time team members on any given day, including growth towards inter-company promotion(s), while maintaining low turnover ratios; Ensures that all company policies are followed as directed in the Operations Manual; Provides a safe and secure work environment for all team members; Follows up on tenant payments due, work orders, and shipping orders. Perform regularly scheduled conference call
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer support
- Customer inquiries
- Keyboarding
- Documentation and reporting
- Customer satisfaction
Timeline
Customer Service Representative - Nextech
02.2023 - Current
Assistant Manager - Reliant Real Estate Services
03.2022 - 01.2023
Similar Profiles
Duane BenfieldDuane Benfield
Hvacr Technician at NextechHvacr Technician at Nextech
Clifford DavisClifford Davis
UNLIMTED MECHANICAL JOURNEYMAN at NEXTECHUNLIMTED MECHANICAL JOURNEYMAN at NEXTECH
Rachael SosnowskiRachael Sosnowski
Manager Client Success at NextechManager Client Success at Nextech
Will McKenzieWill McKenzie
Electronics Technician at Communications internationalElectronics Technician at Communications international
Jodi IppolitoJodi Ippolito
Care Advocate - Utilization Review at OptumCare Advocate - Utilization Review at Optum