Christian Burke
Oceanside,California
Summary
I have 8+ years of customer service experience. I strive to provide the best possible service in order to satisfy the clients needs and exceed expectations. My goal is to always ensure my clients are overly satisfied with the service I provide and continue to return. I understand that success in any professional endeavor is a collaborative effort and I always make it a priority to develop rapport with co-workers and clients alike. A strong work ethic was instilled in me at a young age and I strive to demonstrate an exemplary level of professionalism.
Overview
9
9
years of professional experience
Work History
Service Consultant
Lexus Escondido
Escondido, CA
06.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
Service Advisor
Bob Baker Mazda
Carlsbad, CA
09.2022 - 06.2023
- Handled telephone inquiries regarding appointments and work in process.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Researched coverages under warranties and determined requirements for coverage.
RFR Program Manager
Magnaflow
Oceanside, California
07.2020 - 09.2022
- Facilitate and manage day to day operations for the RFR department.
- Encourage clients to participate in the program after they have purchased a new Magnaflow catalytic converter.
- Provide exceptional customer service in assisting clients with the registration process, as well as fielding questions/inquiries.
- Update clients on the status of their recycling submission from beginning to end.
- Manage warehouse receiving staff to ensure converters are processed correctly and in a timely manner.
Technical Service Representative
Magnaflow
Oceanside, CA
09.2018 - 07.2020
- Assist in warranty claims, fitment/installation issues
- Escalate consumer issues
- Educate and assist my department on product knowledge
- Provide customer service to inbound callers
- Manage e commerce applications
Server
Woodranch
Rancho Santa Margarita, CA
12.2017 - 10.2018
- Provided dine in customers with exceptional hospitality and fully catered service
- Enhanced customers experience while up selling food and beverage items
- Assisted team members with tasks throughout their shift
- Observed tables eating and drinking habits to ensure they were well taken care of and never in need
Repair Technician
BBQ Renew
Laguna Hills, CA
06.2017 - 10.2017
- Repaired, cleaned and inspected BBQs
- Offered new parts to better the clients unit
Server
Claim Jumper Restaurant
Mission Viejo, CA
09.2016 - 06.2017
- Gave guests an impression of hospitality and professional salesmanship by offering specific menu items to enhance their experience
Education
Diploma -
El Camino High School
06.2015
Skills
- Program leadership
- Issue and conflict resolution
- Multitasking
- Good work ethic
- Sales Expertise
- Networking
- Customer Relations
Timeline
Service Consultant
Lexus Escondido
06.2023 - Current
Service Advisor
Bob Baker Mazda
09.2022 - 06.2023
RFR Program Manager
Magnaflow
07.2020 - 09.2022
Technical Service Representative
Magnaflow
09.2018 - 07.2020
Server
Woodranch
12.2017 - 10.2018
Repair Technician
BBQ Renew
06.2017 - 10.2017
Server
Claim Jumper Restaurant
09.2016 - 06.2017
Diploma -
El Camino High School