LISA TAYYARA COFFMAN
Canon City,CO
Summary
Experienced Learning and Development (L&D) leader with a strong focus on strategic planning and delivering tangible results. Demonstrated expertise in creating, implementing, and expanding effective learning solutions with a lasting impact. Skilled at cultivating a culture of continuous learning, fostering high-performing teams, and aligning learning strategies closely with business objectives to drive growth and enhance engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Director & Learning Consultant
UnitedHealth Group Optum Enterprise Training
06.2022 - 06.2023
- Created and facilitated BEYOND Innovation Summit: Yearly, month-long summit with over 40 guest speakers and 25 different sessions
- Tapped into resources across the organization as well as brought in Learning & Development industry experts to collaborate and deliver to our staff
- The goal was to inspire innovation and improve employee engagement
- 82% of our 400-person team voluntarily attended at least 3 sessions, resulting in a 22% reduction in self-reported burnout rates
- In this role I also partnered with other leaders and staff to develop and deliver the following programs: on-boarding & Optumization Welcome Week; Diversity, Equity, and Inclusion; Employee Development, Emotional Intelligence; Specific Job Function Growth: Manager Development, Strength Finders, ACT Change Management, Delivery, Design, and Business Acumen (reporting, finance, data analytics)
- Analyzed data from assessments to inform future program developments and strategies.
- Conducted program evaluations to identify strengths and areas for improvement.
Associate Director of Training
UnitedHealth Group Optum Enterprise Training
11.2016 - 06.2022
- Accountable for cross-functional teams that developed curricula and delivered training to staff virtually as well as face to face in the US and globally
- Our training programs included: on-boarding, new hire job specific training, up-skilling and cross-training, as well as systems and process training for commercial clients and medical providers
- My span of control included an Assistant Director, 7 Managers, and their staff of 70 - 100 full-time employees
- (Trainers and Instructional Designers)
- My Client Portfolio: Optum Insight: 7 different Payment Integrity businesses: Coordination of Benefits, Subrogation, Data Mining, Recovery Resolution Member and Provider, Fraud Waste Abuse and Error, & Credit Balance
- Total staff count of approximately 24,000 which includes onboarding 5,000 new hires each year and ongoing upskilling and employee development for all
- Client Learning - external training for commercial customers on systems and applications created by Optum as well as clinical training for providers in the UHG network
- In 2022 utilizing Thought Industries we delivered training to 30,000 external users totaling about 20,000 hours of learning
- AARP Member Support Training
- Annual New Hire ramp for Open Enrollment -each year the client hired 500-1500 call representatives for 6-months
- 2023 we trained 1300 staff in the US and the Philippines
Training Manager
UnitedHealth Group Optum Enterprise Training
07.2012 - 10.2016
- Manage the day-to-day training needs for multiple businesses inside the Payer organization who supported United and commercial customers
- Prioritize training requests for delivery and design and resource balance and manage the workload and the individual development of 15-20 trainers and instructional designers
- Meet the needs and exceed the expectations of our clients as well as organizational leadership
- Lead staff and project manage instructional design projects through the process of ADDIE or SAM from start to finish Analysis, Design, Development, Implementation, and Evaluation
Education
B.A. - English Literature
University of Colorado
Boulder, ColoradoSkills
- Learning Strategy & Program Design
- Leadership, Manager,& Staff Development
- Virtual & Hybrid Training Solutions
- Instructional Design & Delivery
- Learner Experience & Engagement
- Coaching & Talent Development
- Cross-Functional Team Leadership
- Performance Consulting
- Relationship building
- Program leadership
- Strategic leadership
- Coaching and mentoring
Certification
- Professional Trainer Certification, ATD, Association for Talent Development
- Certified Facilitator, Achieve Global, Soft Skills Customer Service
- Certified Practitioner, ACT, Accelerating Change and Transformation
Accomplishments
- Cultivating strong partnerships with stakeholders and employees by fostering trust, integrity, and collaboration.
- Driving enterprise-wide learning strategies that enhance employee development, business performance, and organizational agility.
- Leading cross-functional teams to design and deliver high-impact training solutions that enhance skills, boost engagement, and drive measurable results.
- Innovating adult learning experiences through cutting-edge instructional design, blended learning methods, and emerging technologies.
- Empowering employees and leaders by creating scalable learning opportunities that build competencies, increase retention, and support career growth and engagement.
Timeline
Program Director & Learning Consultant
UnitedHealth Group Optum Enterprise Training
06.2022 - 06.2023
Associate Director of Training
UnitedHealth Group Optum Enterprise Training
11.2016 - 06.2022
Training Manager
UnitedHealth Group Optum Enterprise Training
07.2012 - 10.2016
- Professional Trainer Certification, ATD, Association for Talent Development
- Certified Facilitator, Achieve Global, Soft Skills Customer Service
- Certified Practitioner, ACT, Accelerating Change and Transformation
B.A. - English Literature
University of Colorado
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