LISA TAYYARA COFFMAN
Learning & Development
Canon City,CO
Summary
Experienced Learning and Development (L&D) leader with a strong focus on strategic planning and delivering tangible results. Demonstrated expertise in creating, implementing, and expanding effective learning solutions with a lasting impact. Skilled at cultivating a culture of continuous learning, fostering high-performing teams, and aligning learning strategies closely with business objectives to drive growth and enhance engagement.
Overview
26
26
years of professional experience
3
3
Certification
Work History
Program Director & Learning Consultant
UnitedHealth Group Optum Enterprise Training
06.2022 - 06.2023
- Created and facilitated BEYOND Innovation Summit: Yearly, month-long summit with over 40 guest speakers and 25 different sessions
- Tapped into resources across the organization as well as brought in Learning & Development industry experts to collaborate and deliver to our staff
- The goal was to inspire innovation and improve employee engagement
- 82% of our 400-person team voluntarily attended at least 3 sessions, resulting in a 22% reduction in self-reported burnout rates
- In this role I also partnered with other leaders and staff to develop and deliver the following programs: on-boarding & Optumization Welcome Week; Diversity, Equity, and Inclusion; Employee Development, Emotional Intelligence; Specific Job Function Growth: Manager Development, Strength Finders, ACT Change Management, Delivery, Design, and Business Acumen (reporting, finance, data analytics)
- Analyzed data from assessments to inform future program developments and strategies.
- Conducted program evaluations to identify strengths and areas for improvement.
Associate Director of Training
UnitedHealth Group Optum Enterprise Training
11.2016 - 06.2022
- Accountable for cross-functional teams that developed curricula and delivered training to staff virtually as well as face to face in the US and globally
- Our training programs included: on-boarding, new hire job specific training, up-skilling and cross-training, as well as systems and process training for commercial clients and medical providers
- My span of control included an Assistant Director, 7 Managers, and their staff of 70 - 100 full-time employees
- (Trainers and Instructional Designers)
- My Client Portfolio: Optum Insight: 7 different Payment Integrity businesses: Coordination of Benefits, Subrogation, Data Mining, Recovery Resolution Member and Provider, Fraud Waste Abuse and Error, & Credit Balance
- Total staff count of approximately 24,000 which includes onboarding 5,000 new hires each year and ongoing upskilling and employee development for all
- Client Learning - external training for commercial customers on systems and applications created by Optum as well as clinical training for providers in the UHG network
- In 2022 utilizing Thought Industries we delivered training to 30,000 external users totaling about 20,000 hours of learning
- AARP Member Support Training
- Annual New Hire ramp for Open Enrollment -each year the client hired 500-1500 call representatives for 6-months
- 2023 we trained 1300 staff in the US and the Philippines
Training Manager
UnitedHealth Group Optum Enterprise Training
07.2012 - 10.2016
- Manage the day-to-day training needs for multiple businesses inside the Payer organization who supported United and commercial customers
- Prioritize training requests for delivery and design and resource balance and manage the workload and the individual development of 15-20 trainers and instructional designers
- Meet the needs and exceed the expectations of our clients as well as organizational leadership
- Lead staff and project manage instructional design projects through the process of ADDIE or SAM from start to finish Analysis, Design, Development, Implementation, and Evaluation
Education
B.A. - English Literature
University of Colorado
Boulder, ColoradoSkills
- Learning Strategy & Program Design
- Leadership, Manager,& Staff Development
- Virtual & Hybrid Training Solutions
- Instructional Design & Delivery
- Learner Experience & Engagement
- Coaching & Talent Development
- Cross-Functional Team Leadership
- Performance Consulting
- Relationship building
- Program leadership
- Strategic leadership
- Coaching and mentoring
Effective leader
Staff development
Organizational leadership
Strategic planning
Partnership development
Regulatory compliance
Budgeting and financial management
Group and individual instruction
Curriculum development
Conflict resolution
Training and development
Team building
Staff hiring and evaluations
Certification
- Professional Trainer Certification, ATD, Association for Talent Development
- Certified Facilitator, Achieve Global, Soft Skills Customer Service
- Certified Practitioner, ACT, Accelerating Change and Transformation
Accomplishments
- Cultivating strong partnerships with stakeholders and employees by fostering trust, integrity, and collaboration.
- Driving enterprise-wide learning strategies that enhance employee development, business performance, and organizational agility.
- Leading cross-functional teams to design and deliver high-impact training solutions that enhance skills, boost engagement, and drive measurable results.
- Innovating adult learning experiences through cutting-edge instructional design, blended learning methods, and emerging technologies.
- Empowering employees and leaders by creating scalable learning opportunities that build competencies, increase retention, and support career growth and engagement.
Timeline
Program Director & Learning Consultant
UnitedHealth Group Optum Enterprise Training
06.2022 - 06.2023
Associate Director of Training
UnitedHealth Group Optum Enterprise Training
11.2016 - 06.2022
Training Manager
UnitedHealth Group Optum Enterprise Training
07.2012 - 10.2016
B.A. - English Literature
University of Colorado
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