Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christian Callahan

Slemp,KY

Summary

Dynamic and detail-oriented professional with a proven track record at the City of Hazard, excelling in customer relations and data management. Recognized for enhancing guest satisfaction through exceptional service and effective communication. Skilled in organization and time management, ensuring smooth operations and positive experiences for clients and colleagues alike.

Overview

3
3
years of professional experience

Work History

Receptionist

City of Hazard
02.2022 - Current
  • Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
  • Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
  • Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
  • Maintained accurate records of guest information, ensuring smooth communication between departments.
  • Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
  • Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Generated detailed reservation reports for management review, enabling informed decision-making regarding occupancy strategies and rate adjustments.
  • Provided personalized recommendations for local attractions and dining options to enhance guest experiences during their stay.
  • Supported event planning efforts by coordinating group bookings and managing room blocks for large parties or conferences.
  • Maintained strict confidentiality of guest information, adhering to industry best practices and ensuring compliance with data privacy regulations.
  • Monitored security cameras regularly to maintain a safe environment for guests and employees alike.
  • Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Lifeguard

City of Hazard
02.2022 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

Education

1 Year Of College - Science & Art

Hazard Community And Technical College
Hazard, KY

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients

Accomplishments

CPR Certified, AED Certified, First Aid Certified, High School Diploma, First Semester College, Made Deans list

Timeline

Receptionist

City of Hazard
02.2022 - Current

Lifeguard

City of Hazard
02.2022 - Current

1 Year Of College - Science & Art

Hazard Community And Technical College

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Christian Callahan