Christian Calvo
Wallington,NJ
Summary
Demonstrates swift and analytical thinking to address complex challenges, making effective decisions under pressure. Proficient in multitasking and maintaining efficiency in high-pressure environments. Possesses excellent written and verbal communication skills.
Overview
8
8
years of professional experience
Work History
Digital Team/OGP
Walmart
09.2022 - Current
- Receive online grocery orders that consist of 500+ and accurately pick and pack items for customer orders.
- Ensure the accuracy and quality of picked items, paying attention to product expiration dates and overall product condition.
- Securely load and unload groceries into and from customer vehicles, ensuring the safe and careful handling of products during the pickup process.
Customer Service Manager
Walmart
02.2016 - Current
- Implemented enhanced customer service standards and bolstered operational efficiency through streamlined processes.
- Supervised staff, conducted performance assessments, identified training needs, and developed precise plans to reduce procedural delays.
- Address escalated customer issues with a calm and composed demeanor, ensuring a positive customer experience even in challenging situations.
- Collaborated with cross-functional departments to streamline communication channels, facilitating a seamless exchange of information and improving overall team efficiency.
Route Sales Representative
Frito Lay
09.2019 - 06.2020
- Ensured optimal product representation at customer sites, aligning seamlessly with company specifications and policies, thereby enhancing brand visibility and customer experience.
- Drove exceptional customer satisfaction by meticulously analyzing feedback and promptly addressing the unique needs and requests of account holders.
Skills
- Customer service
- Adaptability
- Database Management
- Compassion
- Training and Mentoring
- Skilled Collaborator
Timeline
Digital Team/OGP
Walmart
09.2022 - Current
Route Sales Representative
Frito Lay
09.2019 - 06.2020
Customer Service Manager
Walmart
02.2016 - Current