Christian Camarillo
Mesquite
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
AT&T
Garland, TX
10.2025 - Current
- Led daily operations to enhance customer service and maximize store productivity.
- Developed and implemented training programs for new staff, improving team performance.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Coordinated promotional events, increasing foot traffic and sales during peak periods.
- Mentored team members on sales techniques, fostering professional growth and confidence.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fraud Analyst
AT&T
Richardson, TX
04.2024 - 10.2025
- Review consumer and business mobility applications for potentially fraudulent activity.
- Collaborate with internal departments on fraud disconnects, credits, and case resolutions.
- Perform clerical functions, including sorting, filing, and compiling data for reports.
- Handled escalation calls and supported peers with POS-related inquiries as Team Lead.
- Partnered with management to communicate updated practices and procedures.
- Collaborated with cross-functional teams to enhance fraud detection processes and improve incident response.
Telesales Representative & Virtual Sales Expert
AT&T
Richardson
05.2022 - 04.2024
- Sold broadband and wireless services while maintaining customer satisfaction.
- Consistently achieved and exceeded sales goals.
- Built trust through rapport and upsold add-ons based on customer needs.
- Exceeded sales targets by effectively engaging customers through tailored communication strategies.
- Developed and maintained strong customer relationships to enhance satisfaction and retention rates.
Integrated Sales Expert
AT&T
Richardson
12.2019 - 05.2022
- Coordinated Fiber and DirecTV installs while serving as the customer’s point of contact.
- Delivered full-service solutions and guided customers through transitions from other carriers.
- Overcame objections and maintained high customer satisfaction.
- Consistently met and surpassed sales goals.
Retail Sales Associate
AT&T
Garland, TX
01.2016 - 12.2019
- Achieved and exceeded sales goals across multiple product lines.
- Served as Apple Master and Samsung SME, assisting peers with advanced product knowledge.
- Built lasting client relationships and strengthened ties with local business owners.
- Acted as MOD to support store operations as needed.
Education
High School Diploma - Computer Magnet Program with emphasis on computer hardware
Skyline High School
01.2009
Skills
- Sales & Customer Service Expertise
- Fraud Analysis & Risk Management
- Call Center Operations (Inbound & Outbound)
- Leadership & Team Support
- Technical Product Knowledge (Apple & Samsung)
- Data Entry & Report Compilation
- Conflict Resolution & Escalation Handling
- Strong Communication & Rapport Building
- Problem-solving
- Customer service
- Retail operations
- Time management
- Team building and leadership
- Staff supervision
- Employee scheduling
- Hiring and training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
AT&T
10.2025 - Current
Fraud Analyst
AT&T
04.2024 - 10.2025
Telesales Representative & Virtual Sales Expert
AT&T
05.2022 - 04.2024
Integrated Sales Expert
AT&T
12.2019 - 05.2022
Retail Sales Associate
AT&T
01.2016 - 12.2019
High School Diploma - Computer Magnet Program with emphasis on computer hardware
Skyline High School