Jalia Gordon
Houston
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Einstein Bagels
Houston, TX
01.2024 - Current
- Supervised front and back of house operations during assigned shifts, ensuring timely and accurate food preparation and delivery.
- Trained and coached new hires on food safety standards, customer service protocols, and company procedures.
- Resolved customer complaints professionally, ensuring guest satisfaction and retention.
- Preformed opening and closing duties, including cash handling, inventory counts, and cleanliness inspections.
- Enforced health safety, and sanitation guidelines in compliance with local regulations and company standards.
Cashier
Smashburger
Schaumburg, IL
05.2023 - 08.2024
- Greeted customers and responded promptly to their needs, fostering a welcoming environment.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Collaborated with shift manager to resolve customer concerns and improve service.
- Upsold additional products and services, increasing overall revenue.
Cashier
The Home Depot Store
Oak Brook, IL
09.2021 - 05.2023
- Worked flexible hours, including extra shifts, to support business requirements.
- Assisted customers with purchases, item location, and rewards program sign-ups.
- Managed cash drawers, ensuring accuracy during shift changes.
- Stocked and displayed merchandise as required to maintain store appearance.
- Assisted with returns, refunds, and transaction issues, resolving concerns effectively.
Cashier
Portillo’s Restaurant
Downers Grove, IL
11.2020 - 09.2021
- Greeted and assisted customers in a timely and friendly manner.
- Built rapport with customers to promote repeat visits and business.
- Operated cash register for transactions with precision and efficiency.
- Worked flexible shifts, including backup support for various positions.
- Reconciled cash drawer at the beginning and end of each shift, resolving discrepancies.
Education
Bachelor of Science - Education
Texas Southern University
Houston, TX05.2027
Skills
- Staff Training & Development
- Workplace safety
- Sales & Customer Service Expertise
- Cash Register Operation
- Guest Inquiries & Issue Resolution
- Stocking and Replenishing Merchandise
- Product and Service Sales
- Transaction Discrepancy Resolution
Certification
- Certified Food Handler, ANSI National Accreditation Board - 1/17/2027
Timeline
Shift Lead
Einstein Bagels
01.2024 - Current
Cashier
Smashburger
05.2023 - 08.2024
Cashier
The Home Depot Store
09.2021 - 05.2023
Cashier
Portillo’s Restaurant
11.2020 - 09.2021
Bachelor of Science - Education
Texas Southern University