Christian Cantu
Cypress,USA
Summary
Customer service expert adept at managing complex scheduling systems and optimizing team workflows. Experienced in building relationships across multiple sectors, ensuring customer needs are met with personalized service. Strong organizational skills contribute to operational success and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
ASX Media
Houston, Texas
07.2025 - Current
- Managed scheduling system for real estate media using M1, Follow Up Boss, and Monday to ensure operational efficiency.
- Delegated schedules for photographers, considering commute and shoot times to optimize workflow.
- Coordinated with sellers and real estate agents to schedule video and photo shoots for multiple listings.
Sales associate
Tecovas Inc
Houston, USA
11.2024 - 04.2025
- Greeting the guest as they walk into the store and offer them assistance.
- Merchandised boots, apparel, and accessories to meet guest needs effectively.
- Prepared store for opening by organizing products neatly on sales floor.
- Practice organization by ensuring the boots, accessories, and apparel and properly stocked in back room by size, model and color.
- Executed closing duties to ensure store readiness for next day's opening.
- Served guest drinks, including alcoholic and non-alcoholic options, while adhering to TABC guidelines.
- Based in Houston, TX
Cross Functional Team Representative- Full time
HEB Grocery Company
Katy, USA
02.2020 - 10.2024
- Educated customers on products across departments and introduced new items tailored to their needs.
- Ensured customer satisfaction through personalized service, fostering strong relationships that encouraged repeat visits.
- Built indoor displays and shelves for product promotions, enhancing product visibility and customer engagement.
- Build outdoor displays for home and garden products.
- Maintain inventory according to company procedures.
- Stock multiple department products.
- Provided customer service in Katy, TX.
Client Care Specialist
Sugar Land Veterinary
Sugar Land, USA
08.2019 - 02.2020
- Managed phone inquiries, scheduled appointments, transferred medical documents, created invoices, accepted payments, and triaged animals to support efficient clinic operations.
- Collaborated with veterinary doctors and technicians to coordinate patient care and ensure optimal treatment outcomes.
- Delivered front line service to pet owners in emergency situations, ensuring timely access to critical care.
- Provided services in Sugar Land, TX
Lead Server
Pho House
Rosenberg, USA
11.2017 - 08.2019
- Trained new employees on procedures, managing till operations during shifts.
- Executed opening and closing duties, ensuring smooth operations and welcoming customers.
- Organized stock room for efficient access to inventory.
- Rosenberg, TX
Education
High School Diploma -
Needville High School
Needville, TX05-2017
Skills
- Microsoft Suite
- Google Suite
- Mondaycom
- Follow Up Boss
- Landglide
- Scheduling management
- Resource optimization
- Schedule management
- Data entry
- Various Tool Knowledge (Hand/Electric/Gas)
Training
- AHA BLS/CPR
- Food Handler Certification
- De-escalation and Situational Awareness
- Safety and Sanitation
- AED Awareness
- Active Shooter Response
- Alcohol Sellers Training
- Heat/Stress Training
- OSHA: Basics of Safety
- Material Handling Equipment and Forklift Certified
- Stop the Bleed-Quick Response to Trauma Emergencies and Bleeding Control Techniques
- Workplace Violence Awareness
Certification
- TCFP Firefighter 1 & 2
- Hazmat Awareness
- Hazmat Operations
References
Available upon request
Timeline
Administrative Coordinator
ASX Media
07.2025 - Current
Sales associate
Tecovas Inc
11.2024 - 04.2025
Cross Functional Team Representative- Full time
HEB Grocery Company
02.2020 - 10.2024
Client Care Specialist
Sugar Land Veterinary
08.2019 - 02.2020
Lead Server
Pho House
11.2017 - 08.2019
High School Diploma -
Needville High School