Christian Castillo
San Jose,CA
Summary
Results-driven professional with extensive experience in customer service and team collaboration. Known for adaptability and reliability, successfully resolving customer inquiries and driving sales through informed product education and strong vendor relationships. While being committed to continuous learning and improvement.
Overview
7
7
years of professional experience
Work History
Counter Representative
Ferguson Plumbing Supply
San Jose, CA
10.2023 - Current
- Developed strong relationships with customers and vendors, driving sales and maintaining a growing customer base at the branch.
- Grew product knowledge significantly, enabling informed customer service and enhanced support.
- Collaborated effectively with employees to ensure all customer inquiries and issues are resolved
- Educated customers on own-brand items and special promotions, enhancing their shopping experience.
- Maintained organized displays of plumbing supplies and accessories.
Bulk Manager
Sprouts Farmers Market Inc, Grocery
San Jose, California
04.2019 - 10.2023
- Managed product displays to promote sales and encourage customer engagements
- Trained staff on proper handling and storage of bulk items.
- Ordered all supply in order to keep department stocked
- Backstock storage was well kept and organized for efficient restock.
- Maintained a sanitary department
Education
High School Diploma -
Branham High School
San Jose06-2020
Skills
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Adaptability
- Reliability and punctuality
- Relationship Building
- Quick Learner
Timeline
Counter Representative
Ferguson Plumbing Supply
10.2023 - Current
Bulk Manager
Sprouts Farmers Market Inc, Grocery
04.2019 - 10.2023
High School Diploma -
Branham High School