CHRISTIAN CASTILLO
Torrance
Summary
Experienced in team collaboration, inventory management, and customer service with a proven track record of managing staff and ensuring compliance. Adept at multitasking and adapting in fast-paced environments while maintaining high accuracy in cash handling and inventory control. Ready to leverage these skills as a General Manager, Administration to support and grow the new team. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Dependable and detail-oriented driver with extensive knowledge in road safety regulations and vehicle maintenance. Possesses strong ability to navigate effectively, ensuring timely and accurate deliveries while maintaining vehicle upkeep and adhering to traffic laws. Efficient in route planning and problem-solving to minimize delays and enhance productivity. Looking to apply solid work ethic and organizational skills as Driver.
Overview
26
26
years of professional experience
Work History
Operations Manager
La Playa Market
06.1998 - 09.2024
- Managed the stocking while interacting with dozens of store patrons daily.
- Maintained visually appealing and organized displays for all departments such as the meat department, grocery, beer, etc.
- Responsible of submitting weekly inventory reports to my employees to ensure that we had the appropriate amount of product.
- Accurately answered clients questions to help facilitate their purchasing experience.
- Assisted in receiving and setting up sales floor marketing displays.
- Operated cash registers with high accuracy and speed.
- Balanced the needs of multiple customers simultaneously in a fast paced environment.
- Cooperated with a team of 12 to 15 employees(depending on shift) to ensure a positive & pleasant working environment and environment for patrons of La Playa Market.
- Managed cash inventory for our check cashing department.
- Ensure that our customer security when cashing checks was a priority following several steps: Verifying personal identification, Requesting additional contact information for further validation, Taking photographs of customers to create a transaction record.
- Worked with two different check cashing systems to make certain we comply with all FiNCEN demand.
- Developed a compliance program for all employees to safeguard any illegality of money laundering.
- Maintained clean driving record and obeyed traffic laws and regulations.
- Applied problem-solving skills to address customer complaints and issues.
- Loaded and unloaded merchandise in accordance with safety protocols.
- Integrated technology into daily learning activities whenever possible.
- Trained new owners how to operate all cash handling focusing on a consistent, secured, and accurate standardized routine as well as how to operate all POS devices and cash registers.
Education
Business Administration -
Devry University
Long BeachBusiness Administration - undefined
California State University Dominguez Hills
Carson, CA, USSkills
- Staff management
- MS office
- Inventory control
- Fluent in Spanish
- Clean driving record
- Valid Driver's license
- Punctual and reliable
- Loading and unloading
- Multitasking
- Adaptability and flexibility
- Tech-Savvy
- Customer Service
- Inventory Management
- Team Collaboration
- Cash Handling
- Compliance Program Development
LANGUAGES
Spanish
Fluent
Timeline
Operations Manager
La Playa Market
06.1998 - 09.2024
Business Administration - undefined
California State University Dominguez Hills
Business Administration -
Devry University