CHRISTIAN CASTRO
74 Dayton St. Elizabeth,NJ
Summary
Dynamic customer service professional with a proven track record at Wawa, Inc., enhancing customer loyalty and satisfaction through effective communication and problem-solving. Skilled in team collaboration and conflict resolution, I consistently improved operational efficiency and fostered positive relationships, ensuring a seamless experience for all customers.
Overview
8
8
years of professional experience
Work History
Fuel Attendant/Customer Service Associate
Wawa, Inc.
Linden, USA
11.2023 - Current
- Increased fuel sales by 15% through exceptional customer service and upselling techniques.
- Improved fuel transaction efficiency by reducing wait times by 20% during peak hours.
- Collaborated with team to deliver consistent quality customer service across all shifts.
- Serviced an average of 150 vehicles per shift, demonstrating high work capacity and reliability.
- Handled 200 customer interactions daily in a high-volume environment.
- Resolved 95% of customer issues on first contact
- Enhanced customer loyalty by 30% by introducing personalized greeting protocols.
- Increased customer satisfaction scores by 15% with effective communication and problem-solving skills.
- Managed fueling operations across 5 service lanes, maintaining smooth operations daily.
- Serviced 150 vehicles per shift, showcasing high work capacity and reliability.
- Worked in a team to ensure quality customer service across all shifts.
Summer Temp
Elizabeth Department of Recreation
Elizabeth
06.2018 - 08.2022
- Assisted with program development and implementation of activities for campers of all ages
- Developed and facilitated camp-wide activities, enhancing engagement through arts and crafts, sports, and outdoor games
- Monitored camper behavior, ensuring safety and providing guidance on appropriate conduct to foster a supportive environment
- Served as a positive role model, offering guidance and support to promote a constructive camp experience
- Led group activities and individual activities to encourage socialization and team building skills
- Worked in Maintenance and maintained excellent cleanliness at Peterstown Community Center
Education
History Major, No Degree - History
Union County College
1033 Springfield Ave, Cranford, NJ 0701605.2024
History Major, No Degree - History
Kean University
1000 Morris Ave, Union, NJ 0708305.2020
High School Degree -
Frank J. Cicarell Elizabeth High School
40 Morrell St, Elizabeth, NJ 0720206.2018
Skills
- Customer service
- Client relationship management
- Safety compliance
- Safety protocol compliance
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Team Building
- Communication skills
- Conflict resolution
- Interpersonal relationship building
- Well Organized
- Patience and empathy
Websites
Accomplishments
- Increased Customer Loyalty: Boosted customer loyalty by 30% with personalized greetings.
- Improved Transaction Efficiency: Reduced wait times by 20% during peak hours.
- Managed High Volume: Handled 200 customer interactions daily.
- Minimized Customer Complaints: Reduced complaints by 30% with enhanced communication.
Languages
- Spanish
- English, Native
- Spanish, Advanced
Timeline
Fuel Attendant/Customer Service Associate
Wawa, Inc.
11.2023 - Current
Summer Temp
Elizabeth Department of Recreation
06.2018 - 08.2022
History Major, No Degree - History
Union County College
History Major, No Degree - History
Kean University
High School Degree -
Frank J. Cicarell Elizabeth High School