Christian Cazares
San Manuel,AZ
Summary
Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and adaptability to change
Overview
6
6
years of professional experience
Work History
Road Service Specialist
AAA MountainWest
Tucson, Arizona
11.2020 - 07.2026
- Coordinated service dispatch and communication with technicians for timely support.
- Assisted members with roadside assistance requests and service inquiries.
- Resolved customer complaints through effective problem-solving techniques, enhancing customer satisfaction.
- Educated customers on membership benefits and tailored service options to meet individual needs, improving overall service experience.
- Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
- Provided training and mentorship to new staff on operational procedures.
- Proposed and implemented two process changes that streamlined operations and optimized staff workload.
Education
Some College (No Degree) - Pulmnology
Pima Community College
Tucson, AZSkills
- Service dispatch
- Roadside assistance
- Membership education
- Detail-oriented
- Strategic planning
- Cross-departmental collaboration
Accomplishments
5 years of service award with aaa mountain west group
References
References available upon request.
Timeline
Road Service Specialist
AAA MountainWest
11.2020 - 07.2026
Some College (No Degree) - Pulmnology
Pima Community College