Jade Champeau
Tucson,AZ
Summary
Dynamic professional seeking a position that leverages strong interpersonal skills and a commitment to exceptional customer service. Proven experience in managing customer interactions and resolving issues efficiently, ensuring a seamless experience for clients. Adept at utilizing effective communication and empathy to cultivate lasting relationships, resulting in consistently high customer satisfaction and loyalty. Committed to contributing to a team-oriented environment while pursuing continuous personal and professional growth.
Overview
11
11
years of professional experience
Work History
Road Service Specialist
AAA Mountain West Group
09.2024 - 02.2026
- Managed inbound and outbound calls for emergency roadside assistance operations.
- Managed coordination of tows, jumpstart's, and tire changes to ensure timely roadside assistance.
- Facilitated effective communication with service providers to enhance collaboration.
- Evaluated member safety protocols to ensure compliance with industry standards.
- Exhibited strong empathy to foster positive relationships and enhance team collaboration.
- Leveraged multiple applications and dispatch systems to optimize operational efficiency.
- Navigated high-pressure environments to ensure effective resolution of conflicts.
- Cultivated strong verbal communication skills to enhance team collaboration.
Lead Two Year Old Teacher
Outer Limits School
05.2024 - 09.2024
- Developed and implemented age-appropriate curriculum fostering social, emotional, and cognitive growth.
- Manage hygiene including diapering/potty training
- Provide constant, active supervision of children to ensure a secure environment
- Adhere to infection control guidelines and sanitizing toys
- Collaborated with parents to discuss children's progress and address educational needs effectively.
Patient Financial Service Rep
Banner Health
11.2023 - 05.2024
- Managed billing processes for patient insurance claims to ensure timely reimbursements.
- Oversaw patient and visitor navigation to ensure a seamless experience.
- Managed appointment scheduling to optimize team availability and enhance client interactions.
- Welcomed and registered patients upon arrival, ensuring a smooth check-in process.
- Monitored and assisted departing patients to ensure a smooth transition.
- Assisted in tracking daily balances and recording deposits. Helped maintain accurate financial records for end-of-day reporting. Supported team in reconciling discrepancies in account balances.
- Ensured comprehensive documentation of patient visits to enhance care continuity.
Customer Service Advocate
United Health Care OptumRx
01.2019 - 02.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed prescription refill processes to ensure timely medication access for patients.
- Addressed and resolved customer complaints to enhance satisfaction and loyalty.
- Achieved first call resolution by effectively addressing customer inquiries and concerns.
- Facilitated outbound communication efforts to generate leads and foster relationships.
- Executed initiation of prior authorization processes to ensure timely patient care.
- Managed processing of prescription insurance claims and overrides to ensure timely reimbursements.
Recreation Worker
The City of Tucson – Parks & Recreation
05.2015 - 07.2017
- Oversaw youth activities for children in kindergarten through fifth grade.
- Completed incident and accident forms to ensure accurate documentation and compliance.
- Orchestrated activities to enhance team collaboration and engagement.
- Assisted in organizing weekly schedules to prioritize tasks effectively. Supported team members in tracking project deadlines and deliverables. Coordinated meetings to align team objectives and enhance communication.
- Designed and developed engaging indoor and outdoor games that promote sportsmanship and physical fitness.
- Designed and executed diverse arts and crafts projects.
- Oversaw swimming activities and organized field trip logistics.
- Facilitated ongoing communication between staff and site leaders to ensure alignment on objectives.
Education
Sahuaro High School
Tucson, AZ05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint resolution
- Professional telephone demeanor
Timeline
Road Service Specialist
AAA Mountain West Group
09.2024 - 02.2026
Lead Two Year Old Teacher
Outer Limits School
05.2024 - 09.2024
Patient Financial Service Rep
Banner Health
11.2023 - 05.2024
Customer Service Advocate
United Health Care OptumRx
01.2019 - 02.2022
Recreation Worker
The City of Tucson – Parks & Recreation
05.2015 - 07.2017
Sahuaro High School