Christina Stanton
McDonough,GA
Summary
Customer-focused customer service professional, with strong inbound and outbound call center experience for leading communications companies. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
Overview
18
18
years of professional experience
Work History
Emergency Road Service Rep
Geico
Macon, GA
05.2016 - Current
- Take inbound calls for policy holders who vehicle break down
- Assisting with: tow, tire change, lockout, glass damage and jump start
- Take about 90 calls a day
Customer Service Representative, Inbound Call Center
STERICYCLE
Northbrook, IL
10.2014 - 01.2016
- Assist with inbound calls handling any questions or concerns with speed and accuracy and professionalism
- Further assist with customer inquiries, billing, product shipping, payments, pick-ups and etc
- All other aspects when dealing with customer’s needs
- Have great communication skills and multi-tasking skills, able to assist with, email inquiry, collections, mystericycle support
- Able to research customers issues and find workable solutions
Customer Service Representative, Inbound Call Center
CVS CAREMARK SPECAILTY PHARMACY
Buffalo Grove
01.2012 - 01.2014
- The role of Customer Service Representative focuses on answering incoming calls from 1-800 lines in a fast-paced call center environment with a warm and professional greeting and accurately gathering relevant information for the benefits investigation process
- Additionally, the role includes: Managing follow-up and sending receipt acknowledgements to doctors, collect data, establish facts, draw conclusions, and identify and solve problems
Customer Service Representative, Inbound/Outbound Call Center
COMCAST
Augusta, GA
01.2009 - 01.2012
- Deliver world class customer service and build customer satisfaction and loyalty
- Provide effective and timely resolution of a range of customer inquiries
- Strive for one-call resolution of customer issues
- Complete ongoing training to stay abreast of product, service and policy changes
- Strike a positive and cooperative tone with both customers and coworkers
- Demonstrate best judgment in the disbursement of adjustments and credits
- Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities
Customer Service Representative Inbound Call Center
Sprint
Augusta, GA
01.2007 - 01.2010
- Handle a high influx of inbound calls within a dynamic call center environment
- Manage multiple priorities and maintained effective results in a quota driven workplace
- Assisted wireless cell phone customers with items such as adding minutes and troubleshooting
- Responded to customer inquiries, requests, resolved issues efficiently and professionally
- Exercised strong interpersonal communication skills with customers and department personnel
- Accepted assignments with an open, cooperative, positive and team-oriented attitude
- Utilize multiple call center support applications to efficiently assist customers and agents
Education
Associate Degree - Dental Assistant
Atlanta Dental
Atlanta01.2017
Graduate Diploma -
Waukegan High
Waukegan01.2006
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Complaint Handling
- Database Management
- Customer Relationship Management
- Account Updates
- Service Recommendations
- Account updating
- Payment Acceptance
- Schedule Management
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Active Listening
- Customer Service
- Computer Proficiency
- Call Center Operations
- Microsoft Outlook
- Medical terminology knowledge
- Microsoft Excel
- Call triaging
- Coordination
- Call Management
- Dispute Resolution
- Data Collection
- Building rapport
- Follow-up skills
- Conflict Mediation
- Order Processing
- Reading Comprehension
- Recordkeeping strengths
- Documentation
- Research
- Scheduling
- Prioritization
- Complaint resolution
- Delivery Scheduling
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Administrative Support
- Multi-line phone talent
- Filing
Timeline
Emergency Road Service Rep
Geico
05.2016 - Current
Customer Service Representative, Inbound Call Center
STERICYCLE
10.2014 - 01.2016
Customer Service Representative, Inbound Call Center
CVS CAREMARK SPECAILTY PHARMACY
01.2012 - 01.2014
Customer Service Representative, Inbound/Outbound Call Center
COMCAST
01.2009 - 01.2012
Customer Service Representative Inbound Call Center
Sprint
01.2007 - 01.2010
Associate Degree - Dental Assistant
Atlanta Dental
Graduate Diploma -
Waukegan High