WHITNEY N. Paschal
MCINTYRE,GA
Summary
SUMMARY OF QUALIFICATIONS: Proven ability to quickly learn and utilize new methods, systems, and procedures. Team player with positive and productive attitude. Dedicated and dependable employee with an eye for detail and professional experience. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
2024
2024
years of professional experience
Work History
Emergency Road Service Supervisor
Geico
12.2013 - Current
- Serves in a supervisory capacity through coaching and providing support to new associates in the emergency road service department
- Monitors call accuracy to ensure that customers receive the best service possible
- Processes information pertaining to new hires to appropriate personnel through effective communication
- Answers inquiries to new hires and customers by clarifying desired information; researching, locating, and providing information utilizing reliable resources
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests through use of Google Maps and other reliable resources
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and exhibiting superior customer service through “A” level service
- Processes employee time sheets and payroll effectively and efficiently.
Central State Hospital
02.2009 - Current
- Maintains cleanliness of home
- Ensures that patients are properly fed, dressed, and taken care of
- Completes daily report summarizing detailed activities during shift
- Prepares daily meals for patients.
Emergency Road Service Dispatcher II
Geico
02.2013 - 12.2013
- Served in a supervisory capacity through coaching and providing support to new associates in the emergency road service department
- Processed information pertaining to new hires to appropriate personnel through effective communication
- Answered inquiries to new hires and customers by clarifying desired information; researched located, and provided information utilizing reliable resources
- Resolved problems by clarifying issues; researched and explored answers and alternative solutions; implemented solutions; escalated unresolved problems
- Fulfilled requests by clarifying desired information; completed transactions; forwarded requests through use of Google Maps and other reliable resources
- Enhanced organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments and exhibiting superior customer service through “A” level service.
Emergency Road Service Dispatcher
Geico
04.2011 - 02.2013
- Determined requirements by working with customers
- Answered inquiries by clarifying desired information; researching, locating, and providing information
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfilled requests by clarifying desired information; completing transactions; forwarding requests through use of Google Maps and other reliable resources
- Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and exhibiting superior customer service through “A” level service.
Wilkinson County School System
01.2009 - 05.2011
- Acts as a teacher upon absence of certified teacher
- Assists the school system on an on-call basis
- Maintains control of classroom and creates a consistent, safe, learning environment for students
- Follows up with teachers regarding activities that occurred during time of service.
Cashier
Family Dollar Stores
01.2009 - 09.2009
- Handled proportionate volume of retail merchandise based on store demands; provided assistance to fellow employees as needed or directed
- Processed customer purchases via cash register in a timely, professional manner
- Ensured customer satisfaction was guaranteed through manners, consistency, and answering of questions
- Completed cash drawer purchasing transactions in the form of cash, credit cards, checks, gift certificates and cards
- Acted as a team player with a positive and productive attitude by answering phones, taking messages, and greeting customers.
05.2008 - 08.2008
Cashier
Chik-Fil-A, Inc
08.2007 - 05.2008
- Handled proportionate volume of food orders based on branch demands; provides assistance to fellow branch employees as needed or directed
- Processed customer orders in a drive-thru setting in a timely, professional manner
- Ensured customer satisfaction was guaranteed through manners, consistency, and answering of questions
- Prepared and ordered meals for customers
- Completed cash drawer purchasing transactions in the form of cash, credit cards, gift certificates and cards
- Acted as a team player with a positive and productive attitude by answering phone lines, taking orders, and greeting customers.
Assembly Line Worker
Rheem Manufacturing, Inc
01.2007 - 08.2007
- Worked in a manufacturing setting to assemble air conditioning units, which consisted of assembly line work
- Assembly including but not limited to, drilling, wiring, and brazing
- Assured that the units were properly labeled and used the correct checking methods to ensure the barcodes matched corresponding units
- Completed proper paperwork once assembly line work was complete and checked with shift supervisor upon completion.
HR/Billing Assistant
Smith’s Specialty Service, Inc
01.2002 - 08.2006
- Provided assistance to office secretary in preparation of billing invoices for general contracting company
- Posted bids for current and future contracts
- Processed timesheets and payroll on a weekly basis
- Maintained filing system, personnel files, and month-end reports summarizing business activities.
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Education
Vocational Diploma -
Wilkinson County High School
Irwinton, GA05.2006
Skills
- COMPUTER SKILLS
- Proficient in
- MS Office, including, but not limited to MS Word, Excel, Powerpoint, Outlook, Access
- E-mail, Internet Savvy, Typing 60WPM
- Proficient in General Office Equipment, adding machines, 10-key calculator
- Progress Monitoring
- Emotional Intelligence
- Information Updates
- Constructive Feedback
- Employee Performance Reviews
- Leading Crews
- Performance Feedback
- Corrective Actions
- Customer Care
- Crew Collaboration
- Motivational Leadership
- Organizational Systems
- Supervisor Collaboration
- Evaluate Performance
- Report Preparation and Analysis
- Customer Service Management
- Handling Complaints
- Enforce Policies
- Supervision
- Meeting Coordination and Support
Accomplishments
- GACE certified as a Para-Professional in the field of Education
Additional Information
Proven ability to coordinate and plan for organizations
Timeline
Emergency Road Service Supervisor
Geico
12.2013 - Current
Emergency Road Service Dispatcher II
Geico
02.2013 - 12.2013
Emergency Road Service Dispatcher
Geico
04.2011 - 02.2013
Central State Hospital
02.2009 - Current
Wilkinson County School System
01.2009 - 05.2011
Cashier
Family Dollar Stores
01.2009 - 09.2009
05.2008 - 08.2008
Cashier
Chik-Fil-A, Inc
08.2007 - 05.2008
Assembly Line Worker
Rheem Manufacturing, Inc
01.2007 - 08.2007
HR/Billing Assistant
Smith’s Specialty Service, Inc
01.2002 - 08.2006
Vocational Diploma -
Wilkinson County High School
1 1 - 1 1
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